Posted by TeamViewer Staff
TeamViewer Staff

Senior Customer Retention Manager (m/f/d)

We are looking for a Senior Customer Retention Manager (m/f/d) for our headquarter office in Göppingen, Germany.

Responsibilities

  • Creation of data-driven marketing campaigns (tactical and automated) for our existing customers
  • Creation of content for marketing campaigns and materials for existing customers (e.g. landing pages, e-mails, after-sales surveys, NPS surveys) with the aim of increasing sales, retaining our customers and preventing churn.
  • Writing texts in English (and German) and creating graphic content for customer campaigns and materials
  • Management of the entire implementation process of tactical and automated marketing campaigns from the content idea to the execution of the campaigns including tracking
  • Work closely with our BI team to better understand our existing customers and conduct campaigns around customer engagement, cross-sell and up-sell.
  • Work closely with sales, our product management, and BI to ensure smooth cross-departmental communication and a positive customer experience
  • Ensure a positive customer experience across all marketing touch-points of the Customer Journey

Requirements

  • A successfully completed apprenticeship or degree in marketing and 1-3 years of professional experience in content creation with a focus on customer retention in B2B or B2C, preferably in an IT company.
  • English at mother-tongue level
  • Fluency in German is an advantage
  • Confident handling of Adobe CC and WordPress (knowledge of HTML, CSS is an advantage)
  • Experience in Microsoft Dynamics 365 CRM desirable
  • Analytical thinking for continuous evaluation and optimization of relevant marketing KPIs
  • Team-oriented, very well organized and efficient in time management
  • A high degree of personal responsibility, a hands-on mentality, and a solution-oriented attitude

What we offer

  • Room for creative freedom and the opportunity to incorporate innovations and ideas
  • International business experience with partners and colleagues from around the world
  • A friendly work environment with social events, sponsored sports teams, birthday recognition, training and more
  • Free parking and subsidized job tickets with DB
  • Company Sports (Basketball, Yoga… and many more)
  • Unlimited drinks, weekly fruits, and daily breakfast

Apply now!

Global Talent Acquisition Partner
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Senior Customer Retention Manager (m/f/d)

Hi all,

Thank you very much for your applications and interest in joining our team.

I am happy to announce that we found a candidate for this position and we have closed it. Check out our new jobs here: https://jobs.teamviewer.com/en/ 

We look forward to receiving your application again and don't hesitate to contact us anytime.

Thanks again,

Steffen

Global Talent Acquisition Partner
1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Senior Customer Retention Manager (m/f/d)

Hi all,

Thank you very much for your applications and interest in joining our team.

I am happy to announce that we found a candidate for this position and we have closed it. Check out our new jobs here: https://jobs.teamviewer.com/en/ 

We look forward to receiving your application again and don't hesitate to contact us anytime.

Thanks again,

Steffen

Global Talent Acquisition Partner