This article is only applicable to the Windows operating system and all licenses.
TeamViewer has a built-in VPN service that allows you to connect to a device to share windows file shares and to share printers.
Virtual private network (VPN) is a network technology that seamlessly extends an intranet and its resources across the globe using public networks such as the Internet.
This is achieved by the creation of a secure data tunnel or virtual point-to-point access between the host and the client. Once the connection is established, data is sent and received with the same security, functionality, and management policies as if the systems were in the same network location.
TeamViewer VPN is a one-to-one connection between two computers. TeamViewer will use a TeamViewer connection (handled as a remote connection) to establish a VPN with IP-addresses which are addicted to the involved TeamViewer IDs.
The VPN service is not like your standard VPN, for example, Private Internet Access (PIA).
Our service acts more like a VLAN as the machines are placed into a virtual private network so that the devices think they are in the same network. Whereas, PIA takes your traffic and forwards it from the country server that you are connected to.
For the VPN to work, a VPN driver must be installed on both sides and can either be started during a remote control connection or on its own from within the TeamViewer settings.
You can install the VPN driver easily by clicking in your TeamViewer fullversion on Extras --> Options --> Advanced -->Click Show advanced options --> Under Advanced network settings --> Install VPN driver --> click Install.
Note: You will need administrative rights on the device to install the VPN driver.
Here are some example use cases for which TeamViewer VPN can be used:
Once you are connected to the remote computer via VPN, within this VPN TeamViewer window, the VPN-TeamViewer dialog box will open up.
Set up TeamViewer VPN with the following options:
Note: You do not need a VPN connection to control your partner's computer remotely or transfer files using TeamViewer.
Note: If you connect your local computer to the remote computer via TeamViewer VPN, only those two computers will be linked together in a virtual private network. No other computers in the LAN of either computer will be accessible.
Note: In case the TeamViewer VPN driver is not yet installed, the VPN option button is not visible within the main TeamViewer window!
In case you are experiencing issues with TeamViewer VPN, our technical support put together a list of recommended troubleshooting below.
If none of the below troubleshooting-steps resolve the issue you are experiencing, there might be an incompatibility between the VPN driver and the operating system.
Please understand that the TeamViewer Support can not assist in these cases.
Hint: If possible, do the reinstallation on both sides of the connection.
Please follow the below steps for the reinstallation.
Windows makes it possible to install drivers without using the software. That allows you to install the TeamViewer VPN driver.
You will find the file needed for this in the installation folder of TeamViewer:
C:\Program Files\TeamViewer\x64\ TeamViewerVPN.inf
For the manual installation please follow the below steps:
In case the steps above did not work for you, please create the following registry key to force TeamViewer to use Port 443:
DWORD registry key AllowedConnectionProtocols and add the value 4.
Afterward, restart the TeamViewer service via services.msc on both Computers and try the connection again.
Only use this registry entry for this case (or when recommended by the TeamViewer Support) to avoid unwanted side effects like TeamViewer slowing down.
In case the test ping does not work, please follow these steps: