This article applies to all TeamViewer users.
The article has its origin in an FAQ we wrote at the beginning of the Corona Virus Crisis for all the new users of TeamViewer.
This FAQ is meant to cover most of the questions we received in an easy to access way here in our Community:
Welcome to TeamViewer!
We have a large number of great articles to help you get started quickly.
Here is a great starting point for the usage of our software:
Our general recommendation looks like this:
Please contact our sales team regarding license questions. They will be happy to advise you on your options.
TeamViewer does not offer a monthly subscription.
Please contact our sales team regarding license questions. They will be happy to advise you on your options
We are working on sending out all confirmation emails as fast as possible after the purchase.
Please refrain from making a new purchase to avoid double orders that are not intended and that will need to be canceled by you within 7 days.
TeamViewer created a new license type called the Remote Access license. Our goal was to offer a low price, high-value solution for specific use cases like Remote Access or Remote Work.
Please understand that we only offer telephone support for customers with a Business, Premium, Corporate, or Tensor license.
Please read this article to learn more about how to activate your Remote Access license: How to activate your Remote Access Plan
Please read this article to learn more about how to activate your license: How to activate your license
Please read this article to learn more about how to start a TeamViewer Meeting.
Free license: 1
Remote Access: Meeting is not included
Free license: 5
Core license: 10
Crew license: 25
Company license: 300
TeamViewer has always been for free and will be free for private use. In general, we ask users to buy a subscription if we detect a commercial usage pattern over a certain period of time.
In the context of the global Corona crisis, we refrained from checking these connections for commercial for a couple of months. By doing so, we wanted to help individuals to stay safe and work from home in case their company is not providing appropriate equipment.
This doesn’t mean that we allow companies in general to use TeamViewer for free. We stick to our subscription plans, which are reasonably priced, and offer introduction level packages like our Remote Access product as well as attractive discounts for larger enterprises to make it easier for them to start with a secure, professional and convenient home office solution for their staff as soon as possible.
Our online collaboration product Blizz for online meetings with telephone or video as well as screen-sharing can be used completely for free for up to 5 participants.
We are very sorry for the delay you are experiencing!
Due to the Corona Virus situation, we are facing a large number of support requests and this increases the waiting time on the phone for our customers.
As an alternative, please feel free to submit a ticket via our ticket portal or visit our TeamViewer Community. Here you can search for the answer to your question or post your question to the other community users.