Read this article in Chinese  | French | German | Japanese | Spanish 

This article applies to all TeamViewer customers with a Tensor license.


Beginners guide: Download and Install TeamViewer

Step 1: Visit

Download TeamViewer from our homepage at

  • Choose your operating system (OS) to continue the download by clicking on the icon for your  OS. Step 1 Download TeamViewer.png


Step 2: Download and save TeamViewer

Click on the download button (e.g. Windows as in the example herein). You will be prompted to save the .exe file. Save it to your desktop.  Step 2.png


Step 3: Install TeamViewer

Run the .exe file freshly downloaded. A prompt will show up as below.  Select No, I have a license.

New Step.png


Step 4: Sign in

Once the installation finished, enter your e-mail address and password and click the Sign in button. 

Stap 4.png


Step 5: Make a connection

Enter the ID of your office desktop computer and click Connect. Step 5.png


Step 6: TeamViewer or Windows authentication

Use one of the two options to proceed with your login.

  1. Enter the password of the desktop computer that you received from your IT admin and click Log OnStep 6.1.png


  2. Log in using your Windows credentials. 

    1.  Click the Advanced Button Step 6.2.1.png


    2. Enter your Windows user name login and password.Step 6.2.2.png


You are now connected with your remote device.

Version history
Revision #:
9 of 9
Last update:
2 weeks ago
Updated by:
Labels (3)