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This article applies to users with a Business-, Premium- or Corporate license when using the customized modules. Free users can use the regular TeamViewer QuickSupport without customization.

TeamViewer offers the possibility to use customized QuickSupport modules for instant support. These modules do not require installation or administrator rights. Depending on the browser your customers are using, the download process can vary.

Chrome: Custom QuickSupport download and run instructions

1. Click on the link provided or put URL link into a browser, then you will click on the download at the bottom of the page one time 

Chrome1.png

 2.  Your module will appear for your supporter to connect to your device.

Chrome2.png

 

Firefox: Custom QuickSupport download and run instructions

1. Click on the link provided from your supporter or put URL link into a browser, then you will click “SAVE” on the dialogue box. 

Firefox1.png

2. You will find the Download file on the top right-hand side by clicking on the downwards arrow.

Firefox2.png3. Click on the file that shows in the drop down box one time and you’re done.

firefox3.png

 

Internet Explorer: Custom Quicksupport download and run instructions

1. Click on the link provided or put URL link into a browser, then you will click “RUN” at bottom of the page. 

IE1.png

2.  Once you click “RUN” then your Module will appear for your supporter to connect to your device. 

IE2.png

Safari: Custom QuickSupport download and run instructions

1. Click on link provided or put URL link into browser 

Mac 1.png

 2. Once your download is finished you will find it here on the top right-hand side, click the down arrow.

Mac2.png

 

 3. Click on QuickSupport highlighted blue, then click “Open” to run this module.

Mac3.png

 

4. Your Module will appear for your supporter to connect to your device shown below.

Mac 4.jpg

 

 

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Revision #:
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Last update:
‎05 Jun 2019, 12:06 PM
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