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This article applies to all TeamViewer users.


For the most part, TeamViewer is able to make connections without any special configuration of a device. However, it is possible that your TeamViewer may indicate a red light and the message Not ready. Please check your connection. 



Here are a few things you can check if you experience this alert:

Did your general setup change?

  • Is your internet connection working? Try to load a webpage or other web-based application

Did anything change on your IT setup?

Did TeamViewer work just a few minutes ago?

  • Exit TeamViewer or reboot the device
    • On Windows: Go to Connections -> Exit TeamViewer
    • On Mac: Go to TeamViewer -> Quit TeamViewer
  • Did you check our Status page
    • All updates about the current status of all TeamViewer Services can be found here
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Revision #:
8 of 8
Last update:
‎15 Jan 2020, 6:54 AM
Updated by:
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