This article applies to all TeamViewer users and customers with a license for Mobile Device Support.
TeamViewer is the only remote connectivity solution offering full unattended access and control for more than 100 brands of Android-based devices! From mobile phones and tablets to commercial-grade devices like digital signage and point of sale systems (POS), you can use TeamViewer to manage and support Android devices, even when no one is there.
Examples of what the app enables you to do include:
Remote control (in the classical sense of a TeamViewer remote control session) is currently available for devices from the following manufacturers.
Hint: We recommend to test the different features for the specific devices to make sure everything works as you expected.
Note: Unfortunately we can only control Samsung devices that have Knox. Please see a list of Samsung devices and which ones have Knox here
If the remote control is not working for your device, feel free to try our Universal add-on on your device. In some cases, it will fix the issue and allow you to remote control your Android device. You will find all the information you need regarding this topic in our Knowledge Base article here: Universal Add-On for Android
If the remote control is not working for your device and you need an official TeamViewer support for your devices, please do let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.
You can contact our team via this form: Contact TeamViewer BizDev
Further information about Mobile Device Support and the TeamViewer QuickSupport app can be found here.