This article applies to all TeamViewer users who have or would like to purchase a Business, Premium or Corporate Subscription license.
At the moment we are not able to offer monthly payments.
Currently, all subscription packages are purchased and renewed automatically on an annual basis.
Throughout the year, TeamViewer releases new features, functionality, and patches to continue improving and maintaining your experience with our product.
During your active subscription, you will immediately have access to the latest updates both major and minor. In most cases, you will be prompted to update automatically in the software. You can also check this under Help > Check for new version
Yes, you can return your newly purchased TeamViewer license or AddOn licenses within 7-days from purchase and we will refund or cancel your invoice.
The 7-day-money-back guarantee does not apply to renewals.
Please contact our support via the ticket portal and choose 7-day return as the reason.
No, we no longer offer perpetual licences.
To keep up with the ever changing landscape of the IT world and to make sure that our focus is on driving new features and stability, we now only offer subscription licenses.
Please contact our Sales team to assist you with your specific business requirements.
After switching to a subscription license from a perpetual license, your old perpetual license will remain available. You may continue to use your perpetual license on the version of TeamViewer it is currently valid for. However - please keep our TeamViewer Software Lifecycle Policy in mind in your planning.
Yes. For your convenience and to avoid service interruptions, your annual subscription will automatically renew every 12 months from your purchase date.
Note: If you wish to cancel your subscription, please submit a ticket at least 28 days before your renewal date.
No - we usually do not send an email before your subscription renews. However, it is subjected to the country origin and local regulations so you might get an email.
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
After canceling a subscription license, your old perpetual license remains as it was. You may continue to use your perpetual license on the version of TeamViewer it was purchased for. However - please keep our TeamViewer Software Lifecycle Policy in mind in your planning.
From the day you order a subscription.
When you order a subscription license.
Also, on a renewal day every year.
Before you purchase a subscription license from our Sales team.
No, you will receive an invoice on a renewal day.
No, we only send a quotation before purchase.
As the license is a subscription, it is a continuation of the original purchase and will be the same price unless we notify you of any change in writing beforehand.
We provide clients only who contact us as it is optional.
Please contact our support team so that we can assist you.
- If there are no outstanding balances on your subscription, no charges will occur. The next invoice that is generated will be run on the new card at the time of processing.
- If you have an invoice that was not paid on the previous card (due to payment error, etc.), the outstanding balance will be run on the new card.
Once updated, all future subscription invoices will use the new card.
We will send an invoice on a renewal day so that you can see. However please contact our support team to assist you.
Please note that our support team is not able to negotiate the renewal price.