This article applies to customers with a Premium or Corporate subscription license.
The TeamViewer mergeable application (mApp™) integrates TeamViewer remote control and chat capabilities with CSM. The integration allows CSM users to initiate remote control sessions from within an Incident. This will allow you to:
This mApp includes multiple features, including Stored Values (Client ID, Client Secret, Group ID), Web Services (TeamViewer Authorization, TeamViewer Sessions), and One-Steps (Create Session).
CSM provides the TeamViewer integration as a mApp so that Users can easily incorporate remote session functionality into their existing CSM system.
The mApp includes the following items:
Users initiate a TeamViewer session from CSM by running the Create Session One-Step™. Set the Create Session One-Step to an accessible location.We recommend either an action in the Task pane (CSM Desktop Client only) or a button on the Incident Form (CSM Desktop Client and CSM Browser Client compatible).
To apply the mApp, perform the following high-level steps:
To create an action in the Task Pane of the CSM Desktop Client:
To create a button on the Incident form in the CSM Browser Client:
To use the TeamViewer mApp, you must have be a licensed CSM user and valid TeamViewer credentials.You must be viewing an incident from either the Desktop or Browser Client.
To create a TeamViewer session within CSM: