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This article applies to Android,  iOS and Chromebook and users in Free or licenses users who have MDS (Mobile device support).

With TeamViewer, it is possible to connect and remotely support mobile devices from another mobile device. This works from any mobile platform and is possible with the TeamViewer Apps TeamViewer for Remote Control and TeamViewer QuickSupport or TeamViewer Host.

Requirements

To be able to use this feature, you must meet the following requirements:

  • You are using TeamViewer 12 or a newer version of TeamViewer 
  • You are a private user or own a TeamViewer license with MDS (Mobile Device Support)
  • For the supporting device
    • You have installed the latest version of TeamViewer for Remote Control on your iOS or Android device.
  • For the supported device
    • You have installed the latest version of TeamViewer QuickSupport on your iOS, Android or Chromebook device.
    • You have installed the latest version of TeamViewer Host on your Android device or Chromebook.
    • For connections to iOS devices, it is possible to connect to apps that have the TeamViewer Screen sharing SDK for iOS/Android integrated or use the Screen Sharing functionality of the regular TeamViewer QuickSupport App for iOS.

    Note: Please note, that connections are limited to five minutes each for private users.

Specifications

Compared to connections to mobile devices from a laptop or computer, mobile-to-mobile connections are meant to be pure remote access sessions. Beside remotely controlling the mobile device it is therefore not possible to transfer files, push and pull settings, have a dashboard, etc.

Remotely access an Android device

You can connect to any Android-based devices with TeamViewer for Remote Control for Android and iOS.

On the supported Android device

  1. Download and install TeamViewer QuickSupport or TeamViewer Host on the device.
    • You may be prompted to install an AddOn according to your device manufacturer. Please follow the on-screen instructions and install the necessary AddOn for Remote Control capabilities.
  2. As for every TeamViewer connection, you will need the target device’s TeamViewer ID to connect.
      • For QuickSupport: You can find the TeamViewer ID of the device on the start screen of the app.
        id-qs.png

        Hint: Add the ID to your Computers & Contacts list. This way you can access it easily on every device you log in with your TeamViewer account and connect to it instantly.

      • For Host: After entering your account credentials, the device is automatically added to your Computers & Contacts list and can be accessed there. The device is added to the oldest group in your list by default.
        connect-from-cc.png
  3. Everything is set up for a connection from the supporting device.

Note: Please make sure not to close the QuickSupport app unless you do not want to access the Android device anymore. If you use the Host app, accessing the device is possible after the initial start of the app at any time.

On the supporting device

  1. Download and install TeamViewer for Remote Control on your Android or iOS device. If you already have installed the App on your device, make sure to update to the latest version.
  2. Open the App on the respective device.
  3. Connect to the supported device using the ID mentioned above or via the Computers & Contacts list.
    • Enter the TeamViewer ID of the supported device in the TeamViewer ID field under Connect. To access, click Remote Control.
      enter-ID.png
    • Tab the Computers entry at the bottom of the app and tab on the blue arrow next to the supported device.
      connect-from-cc_with-pointer.png
  4. After the connections was accepted on the supported device, you are connected to the mobile device and can remotely control the entire device like if would have it holding in your hands.

Remotely access an iOS device

Please see the following Knowledge Base article about How can I share the screen on my iPad/iPhone with TeamViewer? for further information.

Remotely access a Chromebook

You can connect to Chromebooks with TeamViewer for Remote Control for Android, iOS and Chromebook.

On the supported Chromebook

  1. Download and install TeamViewer QuickSupport or TeamViewer Host on the Chromebook.
  2. As for every TeamViewer connection, you will need the target device’s TeamViewer ID to connect.
      • For QuickSupport: You can find the TeamViewer ID of the device on the start screen of the app.
        id-qs.png

        Hint: Add the ID to your Computers & Contacts list. This way you can access it easily on every device you log in with your TeamViewer account and connect to it instantly.

      • For Host: After entering your account credentials, the device is automatically added to your Computers & Contacts list and can be accessed there. The device is added to the oldest group in your list by default.
        connect-from-cc.png
  3. Everything is set up for a connection from the supporting device.

Note: Please make sure not to close the QuickSupport app unless you do not want to access the Android device anymore. If you use the Host app, accessing the device is possible after the initial start of the app at any time.

Note: Through the TeamViewer QuickSupport and Host apps for Android it is possible to see the remote Chromebook screen and use pointers to help the user in front of the Chromebook. Full remote control of Chromebooks is not possible.

On the supporting device

  1. Download and install TeamViewer for Remote Control on your Android, iOS or Chromebook device. If you already have installed the App on your device, make sure to update to the latest version.
  2. Open the App on the respective device.
  3. Connect to the supported device using the ID mentioned above or via the Computers & Contacts list.
    • Enter the TeamViewer ID of the supported device in the TeamViewer ID field under Connect. To access, click Remote Control.
      enter-ID.png
    • Tab the Computers entry at the bottom of the app and tab on the blue arrow next to the supported device.
      connect-from-cc_with-pointer.png
  4. After the connections was accepted on the supported device, you are connected to the mobile device and can use the screen-sharing features "View and show".
Version history
Revision #:
11 of 16
Last update:
‎27 May 2020, 3:23 PM
Updated by:
 
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