Dashboard in connections to mobile devices

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This article applies to all TeamViewer users connecting to mobile devices (Android and iOS).

 In this article you will learn how to use and benefit from the connection dashboard in connections to a mobile device (Android and iOS).

Requirements

To be able to use the connection dashboard in connections to mobile devices you need to meet the following requirements:

  • You are connecting to a mobile device from a desktop PC. Please make sure to use the latest version of TeamViewer.
  • You are a private user or you own a license valid for Mobile Device Support.
  • For the supporting device:
    • You are making connections from a Windows, Mac or Linux (Linux= only version 12 currently)
  • For the supported device
    • You have installed the latest version of TeamViewer Host for Android on your Android device.
    • You have installed the latest version of TeamViewer QuickSupport on your iOS or Android. More information about the supported operating systems can be found here.

Note: Connections are limited to a maximum of five minutes each for private users.

Note: Connections to Windows phone devices are generally possible, but no dashboard is shown.

Connect to a mobile device

  1. To connect to a mobile device, simply type in the ID, which is stated on the mobile device when opening the TeamViewer QuickSupport app into the Partner ID field underneath Control Remote Computer and click Connect. Alternatively you can type in the ID in the Partner ID field on top of the application (see screenshot below).partnerID.png
  2.  Your connection partner will receive a confirmation prompt on the mobile device which they need to allow to make the connection happen.

The connection dashboard

Connect to iOS

The following features are available in all views (Dashboard, Screensharing, Screenshot, Settings)

  • File transfer: Send files from the computer to the mobile device or vice versa
  • Chat: Chat between the user on the mobile device and the supporter on the computer
  • Clipboard: Write a text on the computer and send it into the clipboard of the mobile device
  • Nudge: Send a request to the mobile device to get the users attention - text and audioDashboard Iphone_left.png

     

Dashboard

The following feature are available in the Dashboard view:

  • Information about:
    • CPU
    • RAM
    • Battery
    • Storage
    • Manufacturer
    • Model
    • Operating System
    • Version
    • Resolution
    • Language
    • Wi-FI
    • IP address

Dashboard Iphone.png

 

Screen Sharing

The following features are available in the Screen Sharing view:

Dashboard Iphone_Screensharing.png

 

Screenshot

The following features are available in the Screenshot view:

  • Send screenshot request to the remote deviceDashboard Iphone_Screenshot.png

     

Settings

The following features are available in the Settings view:

  • Import iOS Configuration Profile 
    • Install from Directory
    • Install from URLiosconfidprofile.png
  • Add WiFi
    • Network SSID,
    • Security,
    • Password (incl. Show password)wifi.png
  • Add Email 
    • General: 
      • User Display Name,
      • E-mail Address
      • Account Type
      • Incoming Mail Server
      • Outgoing Mail Server
      • Username
      • Password (incl. Show password)
      • Use SSL
    • Advanced: 
      • Incoming E-mails
        • Mail Server and Port
        • USername
        • Authentication Type
        • Password (incl. Show password)
        • Use SSL
      • Outgoing E-mails
        • Mail Server and Port
        • USername
        • Authentication Type
        • Password (incl. Show password)
        • Use SSLemail2.png
  • Add Microsoft Exchange Account 
    • E-mail Address
    • Password (incl. Show password)
    • Server
    • Domain
    • Username
    • Use SSLaddmicrosoftexchangeaccount.png

Connect to Android

The following features are available in all views (Dashboard, Remote Control, Screenshot, Apps, Settings)

  • File transfer: Send files from the computer to the mobile device or vice versa
  • Chat: Chat between the user on the mobile device and the supporter on the computer
  • Clipboard: Write a text on the computer and send it into the clipboard of the mobile device
  • Nudge: Send a request to the mobile device to get the users attention - text and audioAndroid Dashboard.png

     

Dashboard

The following features are available in the Dashboard view:

Information about:

  • CPU
  • RAM
  • Battery (incl. Battery temperature)
  • Storage
  • Manufacturer
  • Model
  • Serial number
  • Operating System
  • Version
  • IMEI
  • UUID
  • Resolution
  • Language
  • Wi-FI
  • Network SSID
  • IP address
  • Mac address
  • Bluetooth

Android Dashboard1.png

 

Remote Control

The following features are available in the Remote Control view:

Android Dashboard2.png

 

Screenshot

The following features are available in the Screenshot view:

  • Send screenshot request to the remote deviceAndroid Dashboard3.png

     

 

Apps

The following features are available in the Apps view: You can see all apps installed on the mobile device incl. information about. You can uninstall those apps via the dashboard, but the user on the mobile device needs to confirm this uninstallation.

  • Name
  • Version
  • Size
  • Date installed apps.png

 

Settings

The following features are available in the Settings view:

  • Add/edit WiFi settings
    • Network SSID
    • Security
    • Password (incl. Show password)settings_dashborad.png

       

     

Connection to Windows Phone devices

Connection to Windows Phone devices are possible, however - no dashboard is shown.

Version history
Revision #:
4 of 4
Last update:
2 weeks ago
Updated by:
 
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