This is our Welcome and Get Started Guide to the basics of using TeamViewer for Business.

(If you use TeamViewer for Personal use, please click here)

What is TeamViewer?

The TeamViewer company is a leading global software provider for digital networking and collaboration. Founded in 2005 in Göppingen, Germany, the company employs around 700 people from more than 50 countries.

Its flagship product, TeamViewer, is an all-in-one solution for remote support, remote access, and online meetings which allows you to assist customers remotely, work with colleagues from a distance and also stay connected with your own devices or assist friends and family members.

The software actively runs on more than 400 million devices, of which at least 25 million are connected to TeamViewer at any point in time. The company’s product portfolio is complemented by solutions for IT monitoring, data backup, anti-malware and web-conferencing.

Further information is available at: www.teamviewer.com and in our Knowledge Base.

Which Version of the software should I install? -Quick Intro

TeamViewer has a few different packages that have different purposes. Each one has different uses and will suit different scenarios.

Read more about the different TeamViewer modules here.

Full Version

The Full Version has the most functionality out of the software. We recommend you install this version on devices that you will be making connections from. This version also allows incoming connections from other devices and can be set up for unattended access or can be connected to with a random password.

Read more about the TeamViewer full version here.

Hint: We also have a portable version of the full version available for Premium and Corporate users.

Licensed users only features:

Custom Host 

The Custom Host module allows unattended access and runs all the time on a remote computer. This can be configured with your company logo and is also more silent than the full version and will never display "Trial expired" or "Free" banners on the application even if it is unlicensed.

The Host is simpler than the full version and does not allow outbound connections.

Note: The lack of banners does not mean that this software can be connected to without a license. If the person connecting does not have a license they can still be timed out and "This was a free session" banners will still be displayed if no license is used.

Click here for more information on Creating Custom Host modules

Read more about the TeamViewer Host modules here

Custom QuickSupport 

As the name implies, the QuickSupport module allows for quick and easy support of customers who do not have the software installed. This Module does not install and does not require setup. It can also be configured to allow connection without an ID and password by appearing automatically in your contacts list as a Service Case when run. This can be configured with your company logo as well as many other useful features.

The QuickSupport Module does not allow unattended access. You will need someone on the remote computer to grant you entry through the random password or to click Allow

Hint: You can also upgrade your customers straight to host when connected to QuickSupport if you are connecting from Windows. This is often much easier than having customer set up the Host themselves. Click here for an article on this.

Read more about the QuickSupport module here.

Click here for more information on Creating Custom QuickSupport Modules

Click here for a more detailed overview of QuickSupport and its features including the SOS button 

Which Operating systems are supported?

TeamViewer has support for a wide range of operating systems. However please note that not all operating systems look and behave in the same way and there may be feature differences between them. Click here for more information.

What is a TeamViewer ID?

A TeamViewer ID is a unique ID assigned to each device when TeamViewer is installed. This ID is designed not to change and should remain constant even if the software is uninstalled and reinstalled.

Think of this ID like a phone number for your device. You dial the TeamViewer ID, then use the password to authenticate the connection. You can also save these ID's in the contacts list of your TeamViewer account like you would save phone numbers in the contacts list of a mobile phone. 

You will find your ID on the remote control tab of yur TeamViewer fullversion: 

Fullversion_ID.png

What is a TeamViewer Account?

A TeamViewer account carries your license for the software as well as keeps all the devices that you connect to organized so that you can connect to them in a click.

It will also let you know of any changes in the software and allow other users to contact you in the software.

You can click here to find out more about the TeamViewer Account.

What is the difference between the Licenses?

Business License

The Business license is a one user license. Since V11, this license has been able to be installed on up to 3 devices.

Only one of your 3 devices is able to use the license at a time. (One Channel)

You are not limited to the number of devices you are able to connect to from these 3 devices.

Premium License

The Premium license is a multi-user license. It is designed to be controlled by designated admins.

With the Premium License you are licensed to have up to 50 users and includes 1 Channel as standard. (Additional channels can be added)

Each user can have their own individual account and they will be licensed wherever they sign in with their licensed account.
The Premium License also includes

- User management

- Chrome OS, browser-based connections, and TeamViewer Portable

- Connection Reporting
 

Corporate License

The Corporate license is a multi-user license. It is designed to be controlled by designated admins.

With the Corporate License you are licensed to have up to 200 users and includes 3 Channels as standard. (Additional channels can be added)

Each user can have their own individual account and they will be licensed wherever they sign in with their licensed account.
The corporate License also includes

- User management

- Chrome OS, browser-based connections, and TeamViewer Portable

- Connection Reporting

- Device connection reporting

- Mass Deploy the Software via MSI

How can I activate my License?

Firstly, Note that we are Phasing out License Keys.

We strongly recommend that you do not use these as it is likely that you will get errors or potentially activate the license incorrectly and cause issues for yourself.

Please only activate using a license key if advised to do so by TeamViewer Staff.

Learn more:

How to Activate the Premium or Corporate License

How to activate the Business License - Purchased on or after the 1st of November 2017

How to activate the Business License - Purchased on or before the 31st of October 2017 (Legacy)

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