Read this article in: French | Japanese | Spanish 


This article applies to all users with the TeamViewer Remote Access Plan. 

Video

Watch this video to get a quick tour on getting started with TeamViewer Remote Access: 

General

This article explains how to activate your remote access plan in 4 steps.

Step 1: Create your TeamViewer account & activate the license

  1. Check the email account that used to purchase your license for your account activation email from TeamViewer.
  2. Click on the ‘Activate Now’ link on the email to visit the TeamViewer ‘Management Console’ website.
  3. Create a new account or login with your existing ‘free user’ account.

    Note: If you have an existing TeamViewer Business or higher license, you cannot use that same account for Remote Access. In that case please create a new account with a new email address.

  4. The license is now activated on your account01.png

     

Step 2: Activate & prepare TeamViewer Remote Access

  1. Download the full version of TeamViewer to all the computers you want to use with your new license. This includes computers you want to access remotely (end points) plus computers you want to use to access the other computers (local computer).
  2. You can download the latest version of TeamViewer here: https://www.teamviewer.com/download
  3. Once you download and install TeamViewer, sign into your TeamViewer software using the email address and password you used earlier to sign into the Management Console.
  4. Once you sign in, you will see your name on the left top corner - with the words ‘Remote Access’ below it - indicating that your account is licensed for Remote Access.Remote Access_03.png

     

    Remote Access_02.png

     

Step 3: Prepare your endpoint computer(s) for Remote Access

 

  1. On any endpoint computer, launch TeamViewer, go to Extras/TeamViewer, then options/ preferences
    04.pngWindows05.pngMac
  2. In the General tab, click Assign to account... 
  3. Since you are already logged into your TeamViewer account, confirm with a click on Assign.Remote Access_04.png

     

  4. Go to the Security tab and enter a personal password. This password will be
    used later to connect to the device.Remote Access_05.png

     

Step 4: Connect to your endpoint computer(s) from your local computer 

  1. All computers that you have assigned to your account will automatically appear in the Computers & Contacts list when you sign into TeamViewer on your local computer.
  2. You need to activate Remote Access on the endpoint computer, to do that:
    1. On Windows: select the device in your Computers & Contacts list, click the double-arrow icon and click Activate.
    2. On Mac & Linux: go to the Management Console, select the device in your Computers & Contacts list, click the double-arrow icon and click Activate.
  3. You're done! You can now connect to your endpoint by clicking Remote Control using password. After entering the personal password, it will be saved so you do not have to enter it again.Remote Access_07.pngMac and LinuxRemote Access_06.pngWindows

     

How to confirm that the Remote Access Plan is linked with the account successfully

Note: There is a possibility that words such as free, trial version expired or buy now will be displayed even if you sign in with your licensed account though. This is expected as the license is only applied to the remote device. Your license will work correctly even with this message showing.

 

To make sure that your license is activated

  • Open the TeamViewer software.
  • Click Help in the upper left corner.
  • Click About TeamViewer.
  • If the license is displayed as Remote Access, which means the setting is completed.RA activation confirm.png

     

Additional information for Remote Access

How to check how many endpoints has been activated.

  1. Visit the TeamViewer Management Console.
  2. Click on the user name in the upper right (Note this may display FREE, this is not a problem.)
  3. Click Edit profile.
  4. In the General tab, under License, you can see the number of end-points in use.RA endpoints used.png

     


How to deactivate end-point devices.

 1 On TeamViewer software, click Computer & Contacts.
 2 Select the device you would like to deactivate.
 3 Click the blue arrow mark.
 4 Simply click the Deactivate endpoint.RA how to deactivate.png

 

 

 

Version history
Revision #:
20 of 20
Last update:
3 weeks ago
Updated by:
 
Labels (2)