This article applies to all users with the TeamViewer Remote Access Plan using the latest version of TeamViewer.
This article explains how to activate your remote access plan in 4 steps.
Please note that TeamViewer 14 is required on both sides of the connection in order to use your Remote Access license properly.
Note: If you have an existing TeamViewer Business or higher license, you cannot use that same account for Remote Access. In that case please create a new account with a new email address.
(The following description is for Windows and Mac devices, while the first option describes Windows and the second Mac)
You're done! You can now connect to your endpoint by selecting it in the list and clicking “Remote Control using password”.
On your first connection, you will be asked to activate the license on your endpoint computer. Simply click “Activate now” and the connection will be established.
Note: There is a possibility that words such as free, trial version expired or buy now will be displayed even if you sign in with your licensed account though. This is expected as the license is only applied to the remote device. Your license will work correctly even with this message showing.
Select the device you would like to deactivate.
Click the blue arrow mark.
Simply click the Deactivate endpoint.