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This article applies to all users with the TeamViewer Remote Access Plan using the latest version of TeamViewer.

 

General

This article explains how to activate your Remote Access license. We will talk about local and remote computers. In a typical home office situation, the local computer is the computer at home, and the remote computer is the computer at the office, at the workplace.

To be able to use your Remote Access license, it is required to install the latest version of TeamViewer on both sides of the connection. If you have an older version of TeamViewer on your computers, please update TeamViewer on your computers.


First of all: Delete the company profile from your account (if you have created one)

 

Delete your company profile

If you see the following screen in your Management Console in the User Management menu, you have created a company profile.

Company profile.png
Please delete it before activating the Remote Access license on your account because it makes your Remote Access license completely unusable. Your account will not be recognized as licensed and will display Free, instead of Remote Access.

Please follow these instructions:

1. Log in to your account through the Management Console and click User Management

Company profile_2.png
2. Move the mouse over your email address, click on the grey gear and then click on Remove user

Company profile_3.png
3. Check the box at the bottom of the window and validate with Remove user

Company profile_4.png

If your company profile appears as expired

If in the User Management menu, your company profile appears as expired, please click on your profile in the top right corner of the Management Console and then on Administer [Your company name],

Company profile_5.png
then in the General tab, click on Delete company.

Company profile_6.png
As before, check the box at the bottom of the window and validate with Delete company.
Company profile_4.png
You are now automatically logged out.

You can now start the activation of your license as described below.

 

Step 1: Prepare your remote computer

In order to be able to activate the license on a computer to which you connect, you must first know the TeamViewer ID of this computer and set a personal password within the TeamViewer options of this computer.


Retrieve the ID of your remote computer

To find out the TeamViewer ID of your remote computer, open TeamViewer and click the Remote Control tab. There you will find the TeamViewer ID of your computer:

TeamViewer_GUI.png



Set up a fixed password on the remote station

In order to be able to connect to the computer without any problem, you must set a personal password, which you choose. We recommend you to choose a secure password (with at least one capital letter, a number and a total of 6 characters).

To do this, open TeamViewer on the remote computer, click on Extras → Options

8_Options.png

MacMac
Now go to the Security tab and enter your personal) password in the fields and validate with OK, as shown below :

9_password.png

Note: With the Remote Access license, you can connect up to three remote computers. Please apply this procedure for all the remote computers to which you want to connect.

 

Step 2: Create your TeamViewer account & activate the license

  1. Check the email account that you used to purchase your license for your account activation email from TeamViewer.

    Important note: Please make sure to open the email for the license activation (There will also be an email for activating the customer portal).


    h9yItWf90cACr6ci_M2egiROoXK-94YT-.png

     

  2. Click on Activate Now in the e-mail to activate your license on your TeamViewer account. You are redirected to the Management Console.
  3. You will be re-directed to the Account Sign In page. Please sign in with your existing TeamViewer account or click “Sign Up” to create a new one. Click “Activate”.

    Step 4.png

  4. You will be redirected to the Management Console where you will see a pop-up that confirms your license was successfully activated.

You are now Signed in to your TeamViewer account and have successfully activated your license.

 

Step 3: Log into your TeamViewer account within the TeamViewer program on the local computer

  1. You will be re-directed to the Account Sign In page. Please sign in with your existing TeamViewer account or click “Sign Up” to create a new one. Click “Activate”.
    Step 4.png

  2. You will be redirected to the Management Console where you will see a pop-up that confirms your license was successfully activated.

 

Note: If you have an existing TeamViewer Business or higher license, you cannot use that same account for Remote Access. In that case please create a new account with a new email address.

 

Step 4: Add your remote computer(s) to your TeamViewer account 

  1. Add your endpoint device by clicking the Add computer button
    14_Add computer.png

  2. Enter the TeamViewer ID, and the password of the remote computer (which you prepared in Step 1). You can also give it an alias (display name), then validate with OK. (cf image below)
    15_Add computer.png

  3.  You're done! You have now successfully added your remote computer. You can connect to it now either by double-clicking on the computer or by clicking once on the computer and then on Connect.16_Connect.png


Additional information for Remote Access

How to check how many endpoints has been activated.

  1. Visit the TeamViewer Management Console.
  2. Click on the user name in the upper right.
  3. Click Edit profile.
  4. In the General tab, under License, you can see the number of end-points in use.RA endpoints used.png

     


How to deactivate end-point devices.

  1. On TeamViewer software, click on Remote Access
  2. Select the device you would like to deactivate
  3. Click the three white dots.
  4. Click on Remove from licensed computers

17_Remove computer.png


Feel free to visit our Remote Access FAQ!

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