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This article applies to all users with the TeamViewer Remote Access Plan using the latest version of TeamViewer.

General

This article explains how to activate your remote access plan in 4 steps.

Please note that TeamViewer 14 is required on both sides of the connection in order to use your Remote Access license properly.

Video Tutorial

Step 1: Create your TeamViewer account & activate the license

  1. Check the email account that used to purchase your license for your account activation email from TeamViewer.
  2. Click on the Activate Now link on the email to visit the TeamViewer Management Console.
  3. Create a new account or login with your existing free user account.

    Note: If you have an existing TeamViewer Business or higher license, you cannot use that same account for Remote Access. In that case please create a new account with a new email address.

  4. The license is now activated on your account01.png

     

Step 2: Activate & prepare TeamViewer Remote Access

  1. Download the full version of TeamViewer to all the computers you want to use with your new license. This includes computers you want to access remotely (end points) plus computers you want to use to access the other computers (local computer).
  2. You can download the latest version of TeamViewer here: https://www.teamviewer.com/download
  3. Once you download and install TeamViewer, sign into your TeamViewer software using the email address and password you used earlier to sign into the Management Console.
  4. Once you sign in, you will see your name on the left top corner - with the words Remote Access below it - indicating that your account is licensed for Remote Access.Remote Access_02.pngRemote Access_03.png

     

     

Step 3: Prepare your endpoint computer(s) for Remote Access

(The following description is for Windows and Mac devices, while the first option describes Windows and the second Mac)

  1. On any endpoint computer, launch TeamViewer, go to Extras/TeamViewer, then options/ preferences
    04.pngWindows05.pngMac
  2. In the Security tab, choose a personal password. This password will be used later to connect to the deviceRA_Security.png

     

  3. Close the options and note down the ID under Your ID in the Remote Access tabRA_Remote Access tab.png

     

Step 4: Connect to your endpoint computer(s) from your local computer 

  1. Now, sign into TeamViewer on your local computer and go to the Computers & Contacts tab
  2. Add your endpoint device by selecting Add remote computer from the dropdown and entering the ID that you noted into the Teamviewer ID field. For the Password, enter the personal password you choose earlier, then click OK RA_Add remote computer.png

     

  3. You're done! You can now connect to your endpoint by selecting it in the list and clicking “Remote Control using password”
    On your first connection, you will be asked to activate the license on your endpoint computer. Simply click “Activate now” and the connection will be established.

Step 4.png

 

How to confirm that the Remote Access Plan is linked with the account successfully

Note: There is a possibility that words such as free, trial version expired or buy now will be displayed even if you sign in with your licensed account though. This is expected as the license is only applied to the remote device. Your license will work correctly even with this message showing.

 

To make sure that your license is activated

  • Open the TeamViewer software.
  • Click Help in the upper left corner.
  • Click About TeamViewer.
  • If the license is displayed as Remote Access, which means the setting is completed.RA activation confirm.png

     

Additional information for Remote Access

How to check how many endpoints has been activated.

  1. Visit the TeamViewer Management Console.
  2. Click on the user name in the upper right.
  3. Click Edit profile.
  4. In the General tab, under License, you can see the number of end-points in use.RA endpoints used.png

     


How to deactivate end-point devices.

 1 On TeamViewer software, click Computer & Contacts.
 2 Select the device you would like to deactivate.
 3 Click the blue arrow mark.
 4 Simply click the Deactivate endpoint.image (2).png

 

 

 

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Last update:
‎19 Jul 2019, 11:27 AM
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