This article applies to all users with the TeamViewer Remote Access Plan using the latest version of TeamViewer.
This article explains how to activate your Remote Access license. We will talk about local and remote computers. In a typical home office situation, the local computer is the computer at home, and the remote computer is the computer at the office, at the workplace.
To be able to use your Remote Access license, it is required to install the latest version of TeamViewer on both sides of the connection. If you have an older version of TeamViewer on your computers, please update TeamViewer on your computers.
If you see the following screen in your Management Console in the User Management menu, you have created a company profile.
Please delete it before activating the Remote Access license on your account because it makes your Remote Access license completely unusable. Your account will not be recognized as licensed and will display Free, instead of Remote Access.
Please follow these instructions:
1. Log in to your account through the Management Console and click User Management
2. Move the mouse over your email address, click on the grey gear and then click on Remove user
3. Check the box at the bottom of the window and validate with Remove user
If in the User Management menu, your company profile appears as expired, please click on your profile in the top right corner of the Management Console and then on Administer [Your company name],
then in the General tab, click on Delete company.
As before, check the box at the bottom of the window and validate with Delete company.
You are now automatically logged out.
You can now start the activation of your license as described below.
In order to be able to activate the license on a computer to which you connect, you must first know the TeamViewer ID of this computer and set a personal password within the TeamViewer options of this computer.
To find out the TeamViewer ID of your remote computer, open TeamViewer and click the Remote Control tab. There you will find the TeamViewer ID of your computer:
In order to be able to connect to the computer without any problem, you must set a personal password, which you choose. We recommend you to choose a secure password (with at least one capital letter, a number and a total of 6 characters).
To do this, open TeamViewer on the remote computer, click on Extras → Options
Now go to the Security tab and enter your personal) password in the fields and validate with OK, as shown below :
Note: With the Remote Access license, you can connect up to three remote computers. Please apply this procedure for all the remote computers to which you want to connect.
Important note: Please make sure to open the email for the license activation (There will also be an email for activating the customer portal).
You are now Signed in to your TeamViewer account and have successfully activated your license.
Note: If you have an existing TeamViewer Business or higher license, you cannot use that same account for Remote Access. In that case please create a new account with a new email address.