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This article applies to all users with Business (purchased/subscribed to after October 30th, 2017), Premium or Corporate licenses.

Note: If you want to activate your Business license in TeamViewer 11 or 12 or you subscribed to TeamViewer prior to October 30th 2017, please have a look at this article: Activate Business license (legacy)

License activation 

To activate the three possible devices for your Business license (valid only for TeamViewer 14), please follow these steps:

  1. Please order an update to your existing license or buy a new license in our webshop
  2. You will receive an order confirmation e-mail from the TeamViewer Accounting
  3. Please click Get me started in the e-mail to activate your license on your TeamViewer Account. You will be re-directed to the Account Sign-in page.
  4. Please click Get started with your existing TeamViewer account or please create a TeamViewer new account by clicking Create an account nowNew activation EN.PNG

     

    Note: If you create a new account, make sure to validate your new TeamViewer account. For this, you will receive a confirmation email from us with an activation link.

  5. Download TeamViewer 14 from our download page and install the software on your computer.
  6. After executing TeamViewer 14, please log in to the Computers & Contacts list with your TeamViewer account to use TeamViewer with full functionality. You can find the Computers & Contacts list easily by clicking on the top left circle with the person inside 1 or on the tab for Computers & Contacts 2 :TeamViewer 14 - sign in.png

     

Read the printable description for the license activation here.

Note: The license is not activated on the device itself, but it is connected to your TeamViewer account. Please keep in mind: You have to be signed in to your TeamViewer Account to have licensed connections.

 

Additional information for the Business license

Hint: Please see the attached PDF document for more information in regards to the license activation. You can request this description in German by contacting our Support team

 

How to confirm if the device has been activated. 

There are 2 ways in order to confirm if your device has been activated properly.

  1. After signing into your TeamViewer account that is associated with your license, please click Help > About TeamViewer on TeamViewer application.
    Activation Business.pngIf you can see License: Business, the device has been licensed.


  2. Simply sign into TeamViewer Management Console --> click Edit profile in the top right-hand corner. 

    activate business legacy.jpg

    Under the Licence tab,  If a device is assigned to your TeamViewer account, the device/computer name is shown. Otherwise, you will only see the TeamViewer ID.
    Either way, if you can see the device information here, which means your Device has been activated.

BL MC activation.jpg

Install Limit Reached

You can use TeamViewer on up to three (3) devices to connect to remote devices (connect from one device at a time). If you already have 3 devices registered, a pop-up will appear in the TeamViewer application directing you to deactivate (remove) one of the existing devices from your license.

install limit reached.png

You can click the option 'Replace existing device' to be directed to the Management Console. Alternatively, you can manually log in to the Management Console here

How to deactivate (remove) device from the Business license.

If you would like to replace one of the devices you are connecting from – for example, because of hardware replacement or an 'Install Limit Reached' alert - please see the following instructions.

  1. Visit the TeamViewer Management Console 
  2. Click Edit profile --> License.

    activate business legacy.jpg

  3. To deactivate/remove a device from the Business license, just click the button Deactivate device.

Deactivate license.jpg

 

 

 

Additional information for the Premium and Corporate license

You can use TeamViewer on unlimited devices to connect to remote devices (the number of concurrent sessions depends on the number of channels belonging to your license).