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This article applies to all TeamViewer customers with a Remote Access, Business, Premium, Corporate or Tensor license.

General

If you're not able to find an answer to your question here in the Community, or in our Knowledge Base, it may be necessary to submit a ticket to TeamViewer.

Note: Please keep in mind that submitting a ticket requires a valid TeamViewer license.

Sometimes a TeamViewer staff member or moderator may also ask you to do this if we need additional information from you which can only be provided through a ticket.

How to submit a ticket

Via the TeamViewer website:

To submit a ticket to us:

    • just go  to www.teamviewer.com/support
    • scroll down to Submit a ticket
    • choose Contact Support
    • and log in to the Customer Portal 

Note: If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community.

In the Customer Portal, click on New Support ticket  or find the answer to your question in the Knowledge BaseNew ticket.png

Direct link:

To submit a ticket to us:

Note: If the account is not linked to a valid TeamViewer license, you can instead visit the TeamViewer Community and ask your question here or browse the Knowledge Base.

In the Customer Portal, click on New Support ticket  or find the answer to your question in the Knowledge BaseNew ticket.png

 

Via the Management Console

If you are logged in to the Management Console, you can simply click Get Help from your account drop-down.

2019-07-08 10_09_21-TeamViewer Management Console.png

Please ensure you are logged in with your Licensed Account, and you will be taken to the support portal where you can submit a ticket by clicking on New Support ticket  or find the answer to your question in the Knowledge Base

Support Collector

If you're experiencing a problem with the TeamViewer software, it will also help us if you run our Support Collector tool on your computer first - it will collect the TeamViewer log files and some anonymous diagnostic information about your computer which will help us analyze the problem. You can download it from the following link:

https://download.teamviewer.com/SupportCollector

Once it has finished, it will create a ZIP file. Just attach this file to the ticket when you submit it.

 

Version history
Revision #:
9 of 9
Last update:
yesterday
Updated by:
 
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