Note: If the account is not linked to a valid TeamViewer license, you can instead visit the TeamViewer Community and ask your question here or browse the Knowledge Base.
In the Customer Portal, click onNew Support ticket or find the answer to your question in the Knowledge Base
Via the Management Console
If you are logged in to the Management Console, you can simply click Get Help from your account drop-down.
Please ensure you are logged in with your Licensed Account, and you will be taken to the support portal where you can submit a ticket by clicking on New Support ticket or find the answer to your question in the Knowledge Base
If you're experiencing a problem with the TeamViewer software, it will also help us if you run our Support Collector tool on your computer first - it will collect the TeamViewer log files and some anonymous diagnostic information about your computer which will help us analyze the problem. You can download it from the following link: