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This article applies to all MaaS360 users who have purchased TeamViewer endpoints directly through IBM.

TeamViewer Attended access support in MaaS360

TeamViewer’s integration into MaaS360 supports secure TeamViewer attended access, allowing administrators to take control of devices on-demand based on end-user approvals. The feature is supported on a number of platforms. It requires the use of the TeamViewer QuickSupport App on the end-point devices and TeamViewer Full Client on supporter (administrator) machines. 

Supported endpoint platforms for Attended Access: iOS, Android, Windows Phone 10, Windows Desktops 7+ and macOS devices.

Supported supporter platforms for Attended Access: Windows Client, macOS Client, iOS and Android.

To download the TeamViewer Full Client or QuickSupport App, please visit: https://www.teamviewer.com/en/download/

Instructions on how to enable TeamViewer attended access in MaaS360 can be located in the IBM Community.

You can also visit the IBM Learning Academy for videos on:

  • How to enable the TeamViewer service in the portal
  • Initiate a session between the administrator and the user's device
  • Use TeamViewer to view the user's device for troubleshooting
  • Remotely view an iOS device

*Supported Android devices for remote control vs. remote view are listed in the ‘Supported Manufacturers’ table below.

TeamViewer Unattended access support in MaaS360

TeamViewer’s integration into MaaS360 supports secure TeamViewer unattended access, allowing administrators to configure permanent access to remote devices without requiring any end-user intervention.

This feature requires the TeamViewer Full Client on supporter (administrator) machines and the Android Host App on end-user devices.

Supported endpoint platforms for Unattended Access: Android, Windows 10 is coming soon

Supported supporter platforms for Unattended Access: Windows Client. macOS is coming soon.

To download the TeamViewer Full Client or TeamViewer Host directly from the TeamViewer website, please visit: https://www.teamviewer.com/en/download/

Instructions on how to enable TeamViewer unattended access in MaaS360 can be located in the IBM Community.

*Supported Android devices for remote control Vs remote view are listed in the ‘Supported Manufacturers’ table below.

Device Add-Ons

To remotely control, transfer files or push settings to Android 5.0 devices or higher, please make sure the device is supported and the proper Add-On is installed on end user’s Android device.  The Add-On is not a stand-alone App and must be installed with the Host App (minimum version 13.2).  On supported devices, this Add-On will be available through the Host App automatically via Google Play Store.

 

Host1.pngHost2.png

 Host3.png

 

Add-On Downloads

In cases where Add-Ons are not available in the Play Store, customers will need to request the .APK from one of our mobile device experts by submitting a ticket, attaching the TeamViewer log files from the Android device.  You can find it by tapping the gearwheel icon then choose Log files:Host5.png

 

Host4.png

 

If you do not see your device manufacturer listed here and wish to submit a feature request, please send us an e-mail with your contact details, the name of your company and the name and number of the devices you want to remote control to bizdev@teamviewer.com.

Supported Manufacturers

Below you will find a list of manufacturer devices supporting both the attended and unattended access features. If your device is not listed in the Google play store, you will need to contact support to retrieve the APK.

Name Google Play Unattended access Attended access
Acer

Remote Control

 Remote Control
Alcatel

 Remote Control  Remote Control
Allview

Remote Control Remote Control
Android Open Source Project (AOSP) Please contact support Remote Control Remote Control
Archos Remote Control Remote Control
Asus Please contact support Remote Control Remote Control
Blackberry Remote Control Remote Control
Bluebird Remote Control Remote Control
BQ Remote Control Remote Control
Casio Please contact support Remote Control Remote Control
Caterpillar/CAT Remote Control Remote Control
CipherLab Remote Control Remote Control
Copper Please contact support Remote Control Remote Control
Crosscall Remote Control Remote Control
Doro Remote Control Remote Control
Gemini Remote Control Remote Control
Getac Please contact support Remote Control Remote Control
Gigaset Remote Control Remote Control
Handheld Remote Control Remote Control
Honeywell Not all Add-Ons available in Play Store. Please contact support Remote Control Remote Control
HP (Hewlett-Rackard) Remote Control Remote Control
HTC Remote Control Remote Control
Huawei Remote Control Remote Control
Intel Remote Control Remote Control
james Remote Control Remote Control
Janam Remote Control Remote Control
Kivi Remote Control Remote Control
Kyocera Remote Control Remote Control
LB Technology Remote Control Remote Control
Lenovo Not all Add-Ons available in Play Store. Please contact support Remote Control Remote Control
LG Remote Control Remote Control
M3 Mobile Please contact support Remote Control Remote Control
Medion Remote Control Remote Control
Mio Remote Control Remote Control
Nauto Please contact support Remote Control Remote Control
NCR Remote Control Remote Control
ODG Please contact support Remote Control Remote Control
OnePlus Remote Control Remote Control
Opticon Remote Control Remote Control
Panasonic Remote Control Remote Control
Pixel View Only View Only
Pointmobile Remote Control Remote Control
Posiflex Please contact support Remote Control Remote Control
Prestigio Not all Add-Ons available in Play Store. Please contact support Remote Control Remote Control
RugGear Remote Control Remote Control
Safran Please contact support Remote Control Remote Control
Samsung Remote Control Remote Control
Seuic Remote Control Remote Control
Sharp Please contact support Remote Control Remote Control
Sonim Remote Control Remote Control
Technicolor Remote Control Remote Control
Teclast Remote Control Remote Control
TomTom Please contact support Remote Control Remote Control
TPVision (Philips Android TVs) Not all Add-Ons available in Play Store. Please contact support Remote Control Remote Control
Trimble Please contact support Remote Control Remote Control
Unitech Not all Add-Ons available in Play Store. Please contact support Remote Control Remote Control
Vestel Certain models supported Remote Control
Via Please contact support Remote Control Remote Control
ViewSonic Remote Control Remote Control
Vuzix Please contact support Remote Control Remote Control
Wiko Remote Control Remote Control
ZTE Remote Control Remote Control

 

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