My license key doesn't work, what can I do?

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This article applies to all TeamViewer customers with lifetime licenses for TeamViewer 12 and older.

Important::
License keys are not used in V13 and later. This option is also not available in the software. Please use account activations for V13

General

You do not need to re-activate your license on your account after a license update.

In general, all relevant license data will be adjusted automatically after a license or version update. You don't have to process any further changes. Nevertheless, there are some exceptions.

 

Exceptions

These are the most common cases in which you have to activate your license again:

  • You have installed a new operating system.
  • You want to activate a new device for commercial use.
  • You want to license a new TeamViewer account for commercial use.
  • Because of new hardware, your TeamViewer ID has changed.

After the last license update, your old license key has been disabled. It is necessary to activate the current license key for your TeamViewer account, your device, or your TeamViewer company profile. The current license key can be found on the invoice for your license update. Use the first of the two specified license keys.

invoice.png

If errors still occur, check the entered license key for typos. Make sure that you have entered the hyphens.

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