This article applies to users with a Business-, Premium- or Corporate license.
TeamViewer QuickSupport is an application in the form of a single executable file and it lets you accept incoming remote control connections but does not allow you to set up outgoing connections yourself.
You can run this file without installing any software or without Windows or Mac OS administrative rights.
Typically, you would provide this module to your customers. You can create your own TeamViewer QuickSupport module with your own welcome text and company logo as well as other useful functions in the TeamViewer Management Console.
With Quick Support, Administrators can manage service requests more efficiently by having the ability to assign open service requests to specific support staff.
You will have the option to asssign the open service case to another support member or to a different group.
There is also a few places where notification's will be received when a new service case is opened.
QuickSupport service notifications will be reflected
To create your customized QuickSupport, you will need to log into your Management Console and look for Design and Deploy on the left hand side. You will then look for +Add QuickSupport at the top of the page.
Once you click +Add QuickSupport, you will be able to customise the module and choose your settings.
The settings that are available on the Quick Support module are as follows:
*Will only show if "Automatically add users to a group in your Contacts list" is unchecked
Permanent link- Serves to call up the module. Provide this link to your customers. You can also define the link yourself.
When you have finished customizing your module and chosen your settings, you will click Save at the bottom of the page. Once you click save you will be provided with your permanent link that will always install the module you created specific to your version of TeamViewer.
**Disregard the Download deployment package link as this pertains to a Corporate license.
You can customise the permanent link as well by clicking the Edit button to the right of the link.
Once you click Apply and Save, you will be provided with your custom permanent link which you can provide to your client's to download your module or you can use the link to create a Support Button on your website following the steps provided by clicking the hyper link.
Hint: The language of the customised module will adapt to your browser language
When your client runs your permanent link and you make the initial connection, if using the SOS Button option, once you have ended the connection there will be a TeamViewer icon left on the desktop of your client computer that they can simply double click to create a new service request for future support needs.
The Title mentioned in the settings above will be inherited and show on your client's desktop SOS Button. You can always rename the shortcut as well once the SOS Button has been placed on the desktop.
You can also link your customized QuickSupport module with a button on your homepage. On this page you can generate your own TeamViewer Button.
In this video tutorial you learn how to create custom modules through the TeamViewer Management Console. This video concentrates on the QuickSupport module for remote control:
If you would like to learn more about the TeamViewer modules and the SOS button, please have a look at this Blog article.