This article applies to all TeamViewer customers with a Premium, Corporate or Tensor subscription.
There are 2 live versions of the TeamViewer plugin:
Install the TeamViewer plugin using the steps below:
The only configuration required is for the customer text that will be added to the ticket when a session is created. To configure this, use the steps below:
Once the TeamViewer plugin has been installed, you will first see the screen below:
, and will need to click Connect and log in with your credentials so that your TeamViewer account is connected with the Jira account. You will only need to perform this once as your token will be stored securely on the JIRA instance.
To remove the association between a TeamViewer account from the TeamViewer plugin, follow the steps below:
Once the accounts have been connected you can start using the plugin. There are 2 main functions:
If the submitter or assigned users have TeamViewer accounts associated with their Jira accounts (same email) the user will see options to either collaborate with them (remote control, presentation, chat, call) if they're online, or will be given the option to send them an invite if they're not in his Contacts list.
The operator will also have the option to create a session code and add the customer link to the Jira ticket comments. This can be very helpful if the other user is offline or his TeamViewer account is not known (is different with the Jira account email)