This article applies to TeamViewer users using the QuickSupport App to control Android devices running Android 7 or newer remotely.
To control an Android device remotely, you need
To control Android devices remotely that do not have such an add-on, you can use the Universal add-on, that has been created to cover all devices with no dedicated add-on.
Note: The Universal add-on is only available for devices running the TeamViewer QuickSupport App and Android 7 (or newer). The Universal Add-on is not available for the TeamViewer Host.
Learn more about Supported manufacturers for remotely controlling Android devices in our Knowledge Base.
Some Android devices show the message This device supports screen sharing only.
This is because not all Android devices manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer. You will find additional information regarding this topic in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices
In case there is an add-on available for the Android device you want to control remotely using the QuickSupport, the device will ask you to download the add-on, which will allow you to remote control the device.
The Universal add-on has been created to cover the devices that have no dedicated add-on in terms of remote control compatibility and to allow you to remotely control these devices.
To activate the Universal add-on on your device please follow these steps: