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This article applies to TeamViewer users using the QuickSupport App to control Android devices running Android 7 or newer remotely.

 

General

To control an Android device remotely, you need

  • the TeamViewer QuickSupport App and
  • a dedicated add-on for each device/manufacturer installed on the Android device.

To control Android devices remotely that do not have such an add-on, you can use the Universal add-on, that has been created to cover all devices with no dedicated add-on.

Note: The Universal add-on is only available for devices running the TeamViewer QuickSupport App and Android 7 (or newer). The Universal Add-on is not available for the TeamViewer Host.

Learn more about Supported manufacturers for remotely controlling Android devices in our Knowledge Base. 

 

Get started with the Universal Add-On

 

Background information

Some Android devices show the message This device supports screen sharing only

This is because not all Android devices manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer. You will find additional information regarding this topic in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices 

In case there is an add-on available for the Android device you want to control remotely using the QuickSupport, the device will ask you to download the add-on, which will allow you to remote control the device.

The Universal add-on has been created to cover the devices that have no dedicated add-on in terms of remote control compatibility and to allow you to remotely control these devices.

 

How to download and install the Universal Add-On

To activate the Universal add-on on your device please follow these steps:

  1. Download the TeamViewer QuickSupport from the Play Store or the directly TeamViewer QuickSupport (APK Download)  from our website on the Android device you want to control remotely
  2. Launch the QuickSupport
  3. If your device has no dedicated add-on and the Universal add-on is needed, the smartphone will prompt you to download the Universal add-on. Please click Download

    02_Add-on download.png


  4. Now, you will be prompted to install the Universal add-on. Please click Enable

    01_Add-on activation.png

  5. Once you have installed the add-on please go to the Accessibility menu of your Android device and enable the Universal add-on Accessibility Service

    03_Enable Accessibility Service.png

     

  6. You have now downloaded and installed the Universal add-on on your Android device.
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