This article applies to all TeamViewer users interested in the Enterprise solution of TeamViewer.

General

TeamViewer Tensor is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. 

Built upon the world’s largest remote connection infrastructure and connecting more than 1.7 billion devices, TeamViewer Tensor scales linearly to the needs of your enterprise, providing the  Industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

Look and Feel

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Connectivity Core 

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Auditability

Comprehensive logging is used to support audit trails as well as optional documentation of internal and external compliance processes. TeamViewer Tensor allows companies to opt in and out any time to collect a log of all relevant actions (who, what, when, where) during remote control sessions and for activities performed at the management console level with reports only visible to authorised users.

Scalability

TeamViewer Tensor can easily be scaled to a large number of devices (Windows and Mac) using standard software deployment solutions. End users are not disturbed, with minimal input required by administrators and the service can be up and running within minutes.

Productivity

TeamViewer Tensor can be easily integrated with many of the platforms commonly used within large organizations. It integrates with Microsoft Intune, Dynamics 365 and Active Directory, MobileIron, Amazon WorkSpaces, Zendesk, ServiceNow, Atlassian Jira, Freshworks, Freshdesk, IBM MaaS360, Salesforce, Ninja and more.

Manageability

As a device agnostic platform, TeamViewer Tensor connects PC to PC, mobile to PC, PC to mobile, and even mobile to mobile running on Windows, macOS, Linux, Chrome OS, iOS, Android, Universal Windows Platform and BlackBerry.

Security

Teamviewer Tensor works with Identity providers using SAML 2.0 to better manage, centralize, secure and control account logins (e.g. ADFS, Azure Okta and OneLogin). It offers Single-Sign-On (SSO) for more efficient user authentication and leverages corporate policies from central user management as defined with the identity provider (e.g. password policies, smart-card authentication, YubiKey). Any user change (e.g. deactivation) is updated without requiring additional input.

 

Key features

Single Sign-On Security

The full power of the world’s largest connectivity network is now available to integrate with your corporate cloud identity platform. TeamViewer Tensor works with any identity provider that uses SAML 2.0 for single sign-on for cloud-based identity and access control.

Learn more about Single Sign-On here

Device-Agnostic Connectivity

With cross-platform support for MacOS, Linux, and multiple Windows versions and perfect for enterprises who support BYOD (bring your own device) or CYOD (choose your own device) flexibility, TeamViewer Tensor provides an added layer of network connectivity with unprecedented simplicity and accessibility to your team, while staying within your corporate security guidelines.

Comprehensive Logging

The advent of the connected workplace has given birth to new kinds of threats and  TeamViewer Tensor brings a new level of auditability to the enterprise. Now you can audit every connection made to and from PCs to the TeamViewer Tensor platform.

Silent Rollout

TeamViewer Tensor can be installed and updated silently on all your corporate devices by network admins with appropriate security access. You’ll be able to provide interruption-free device and functional support, while keeping all devices in your network humming with the latest software updates.

Learn more about our Mass Deployment Improvements here

Solutions

Work From Anywhere, At Any Time

TeamViewer Tensor completely changes the paradigm of remote connectivity by allowing you to assign appropriate user access rights to employees so they can get full desktop access to their work computers and network servers, right from their mobile devices or laptop computers. Enable your team to be productive from anywhere at any time. This connection requires a basic mobile internet service and is more stable and effective than your regular VPN. 

Provide Remote IT Support for Employees

Software updates, security patches, remote printing issues, system crashes. Your employees face technical issues all the time. Not only is that frustrating for employees, but help desk specialists can’t always resolve support ticket requests quickly over the phone or through emails with screenshots. TeamViewer Tensor allows your enterprise IT team to solve technical problems quickly for your teams wherever they are, whatever their devices.Remote Admin and Control of Servers

Remote Admin and Control of Server

When it comes to managing and maintaining remote servers hosted in data centers, in-person management isn’t always the most cost-efficient solution. While shell access allows most tasks, many updates and maintenance need direct access. Instead of scheduling onsite visits to perform regular maintenance for remote servers, you can save time and money by using TeamViewer Tensor to manage and update them remotely. 

Remotely Manage, Operate and Support Point of Sale Machines

Companies operating and/or supporting a larger network of physical point-of-sale systems (POS) turn to TeamViewer Tensor when they want to reduce downtime and travel costs. With TeamViewer Tensor preinstalled in POS machines and remote terminals, support is minutes, not hours away. You can troubleshoot problems in real time and get sales back on track again as fast as possible, so your employees and business can focus on selling, not technical issues. 

Schedule a demo

Sign up to schedule your personalized TeamViewer Tensor demo and once you sign up, our representatives will contact you within one business day to schedule a personalized demo at your convenience.

Sign up here.

More information

Discover more information about TeamViewer Tensor here.

 

 

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