The TeamViewer mergeable application (mApp™) integrates TeamViewer remote control and chat capabilities with CSM. The integration allows CSM users to initiate remote control sessions from within an Incident
With TeamViewer, you can easily create TeamViewer Service Cases and provide remote support right from your Dynamics CRM cases. The remote troubleshooting experience is improved by optimizing communication between users and Call Center staff. Remote control helps to increase efficiency of service desks and to improve customer satisfaction significantly.
TeamViewer intergration with SalesforceWith TeamViewer, you can easily create TeamViewer Service Cases and provide remote support right from various Salesforce objects such as cases, leads, accounts, opportunities and contacts.
With the REACH API TeamViewer offers an API for integration into RMM or MDM solutions, that allows the initiation of unattended and attended remote control sessions.
Learn more about TeamViewer's Extended Remote Device Dashboard with a lot of information about the remote device. Check relevant information on a remote device to find and fix issues quickly.