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Posted by Remote Management Staff
Remote Management Staff

Introducing Patch Management, now integrated into TeamViewer Monitoring & Asset Management

We are excited to announce the integration of Patch Management into the TeamViewer Remote Management family of products. Our integrated solution will help you to detect and patch vulnerable, outdated software. Keep your IT infrastructure up-to-date and secure by automatically evaluating and applying Windows OS and 3rd party application patches.
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Requirements

  • Works with the latest version of TeamViewer 14 (14.5.1691) and newer.
  • Compatible with these Windows Operating systems:
    • Windows 7 SP1
    • Windows 8.0
    • Windows 8.1
    • Windows 10
    • Windows Server 2008 ¹
    • Windows Server 2012
    • Windows Server 2019

¹ Internet Explorer 8.0 or later is required.

Activation
From now on if a user activates Monitoring & Asset Management, Patch Management will automatically be included* under the Asset Management tab.
For existing Monitoring & Asset Management users, a “Discover” button will be available under the Asset Management tab, after clicking on it, Patch Management will be activated (if the selected device supports Patch Management, see TV version and OS requirements above).
For installing Patch Management, TeamViewer will download an approx. 20 MB file. After activation the Patch Management service will scan the computer for any missing patches and vulnerabilities which will take somewhere from a few seconds up to a minute, depending on device performance.

*in case if TV version supports Patch Management (14.5.1691 and higher)

Product Overview
After activation, the system will trigger a scan of the selected device, detecting all missing patches. This information will then be displayed in the Management Console.
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After clicking on the number (which is a link) the user will be redirected to the “Patch” tab, where he will see a software list.
Users can filter the Patches list using several filters:

  • per device group
  • per device
  • per importance
  • per install state

Each Patch contains all the necessary information:

  • Product name
  • Bulletin ID (which is also linked to the Patch Vendor site)
  • Type, to identify if the patch is security related or not
  • KB (Knowledge base) article information
  • CVE (Common Vulnerabilities and Exposures) information
  • Patch release date
  • Device name
  • Details. Here the user can see a short description from the Vendor and the size of the patch.

After reviewing the list, the user can choose which Patches need to be deployed. By simply putting a tick and pressing on the deploy button, patch deployment will be triggered on the device.
The status of the deployment, including downloading and installing will be displayed in the Device and Patch views.

Some Important Information

  • If Patch deployment requires a reboot, a safe reboot window will appear on the targeted machine after deployment and the user will be informed that a reboot is required. A user will be able to extend the timer for reboot, postpone or cancel reboot.
  • In a case where Patch requires a reboot, the patch will be considered as a missing patch (even after successful deployment) until the device is rebooted.
Product Owner, Remote Management