TM is able to connect but refuses to login (connection problems blabla) (ubuntu)

[whitelabelgroup]

Hey Guy's, Girls and others...

I just installed teamviewer on the latest ubuntu and everything works fine except login in.

It's connecting and shows connected but then...

There was a connectivity issue. Please check your internet connection and try again. So if there is a connectivity issue why would it be able to connect in the first place... Any one a idea how i could fix this?

[hathogodan]

Hello.

I have a computer running Linux Mint 18 32 bits with the latest version of TV (13.2.13582).

It used to work fine but for some reason, it got disconnected from my TV account and I now cannot login again. I have the TV GUI showing up normally when I start TV and it seems to work fine save for one problem login to my TV account : be it from the 'Computers and contacts' window or from the Option window, it's the same : I can type my login and my password but nothing happens at all when I click the 'open session' button. The button blinks for a small instant but nothing else changes. No error message, nothing.

PS: I also have problems with the TV Community web site. Unless I start a private session with the browser, I cannot have access to any page of the web site except the 'Complete your registration' page, which is ridiculous since I already have an account, but I cannot login since I am automatically redirected to this page every time I ask for any URL of the web site.

[kosnik]

Hello,

I have the same problem, I just installed teamviewer 13.2.13582, on debian stretch. I can open teamviewer, and connect to a remote host.

When I click on the "login" button in the GUI, nothing happens, I can't log in.

In log file, I have :

2018/09/09 01:00:12.885  8007 140702851701760 GT!! AccountLoginStateMachine : : SetLoginName: unexpected state, Errorcode=11
2018/09/09 01:00:12.885  8007 140702851701760 GT!! AccountLoginStateMachine : : OnError::Trace: SetLoginState(1); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); , Errorcode=11

And in root, when I do "teamviewer setup", when I validate the password step, I get an error: "There was a connectivity problem. Please check your Internet connection and try again."

 Would the 2 problems be related to ?

[kosnik]

Hello,

I have the same problem, I just installed teamviewer 13, on debian stretch, I can open teamviewer, and connect to a remote host.

When I click on the "login" button in the GUI, nothing happens, I can't identify myself. In log file, I have :

2018/09/09 01:15:52.927  8007 140702851701760 GT!! AccountLoginStateMachine::SetLoginName: unexpected state, Errorcode=11
2018/09/09 01:15:52.927  8007 140702851701760 GT!! AccountLoginStateMachine::OnError::Trace: SetLoginState(1); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); , Errorcode=11

And on the console in root, when I do "teamviewer setup", when I validate the password step, I get an error: "There was a connectivity problem. Please check your Internet connection and try again."

Would the two problems be related to ?

[jsamr]

In my setup (manjaro), I had to install a dependency, nss-mdns, and it fixed the grayed login! Not sure your issue is the same though.

[kosnik]

Htanks jsamr.

I installed the libnss-mdns package, but it didn't solve the problem.
It seems I forgot 1 lines in the log, so see the new console output :

2018/09/10 17:46:13.441 11959 140195302520576 GT!! SSOAuthentication: :IsSSOActive(): Unable to determine if SSO is active! Error was: SecureNetworkTransport:4, Errorcode=11
2018/09/10 17:46:13.442 11959 140195302520576 GT!! AccountLoginStateMachine: :OnLoginStarted::IsSsoActive failed, Errorcode=11
2018/09/10 17:46:13.442 11959 140195302520576 GT!! AccountLoginStateMachine: :OnError::Trace: SetLoginState(1); SetLoginState(3); SetLoginName(); SetLoginState(4); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginName(); SetLoginState(4); StartLogin(); SetLoginName(); SetLoginState(3); StartLogin(); SetLoginState(3); SetLoginState(3); SetLoginState(3); SetLoginName(); SetLoginState(4); StartLogin(); , Errorcode=11

I tried with a password in alphanumeric, to check if there was a problem with the special characters, and it didn't change anything.

[whitelabelgroup]

Didn't work for me eather :(

[exactt]

same problem here. cannot login. e-mail address is filled out. but both fields and the button are grayed out.

13.2.13352

Ubuntu 18.04.1

Please help. Cannot work!

[hathogodan]

I never got any answer that made sense from this forum but reinstalling the deb package seems to have solved the problem.

[hathogodan]

Well, no, in the end, it's more complex than that :

Every time I reboot the computer, the same problem occurs again : it is impossible to login because nothing happens when I click the 'open session' button. I may close and reopen TV, it's the same.

The only way I found to make it work is to remove the .deb package and reinstall it again. Then I can log in normally, logout if I want, log in again, quit TV, open it again, it works.

But, bloody **bleep**, I am not going to reinstall TV every time I restart the **bleep** computer !

[exactt]

even apt purge and reinstalling isn't helping here. it is really super annoying!!!

[DanielStm]

Are all of you here really talking about the same thing? (Because @whitelabelgroup talks about login, but also connecting, which can be read as connect to a device, rather than login in to the account)

Anyway, signing in to the account seems to be an issue with the summer release on all platforms for some (few) people.

@exactt, @codermjb: Until we release a fix, I can only suggest some workarounds:
* restart the GUI (close TeamViewer via tray icon, start again)
  if this helps, it might also help to
* disable "start with system" and start it manually then
* sudo teamviewer daemon restart
* go back to previous version (apt install teamviewer=13.1.8286)

I hope that at least one of these is acceptable/viable/working for those affected.

Cheers,
Daniel

[kosnik]

Hello,

From what I understood, with my level of English not terrible, it's the same problem, but, maybe I'm wrong.
I tried to uninstall TV13 and then install it again, I tried to install TV14, I tried to stop the daemon, and restart it.

And it didn't solve my problem.
I think for now I'm going to do without connecting with the TV GUI.

[DanielStm]

@kosnik: Please
* stop the daemon
* teamviewer ps    (should not list any process, if it does, kill them. Check again, make sure none is left)
* start the daemon
* start TeamViewer

If your problem persists, please explain exactly what it is, because I'm uncertain what you can do and what does not work.

Cheers,
Daniel

[kosnik]

@DanielStmthank for your help

# teamviewer daemon stop
systemctl stop teamviewerd.service
# teamviewer psJe suis actuellement en version 14.0.8346, si besoin je peut réinstaller une version 13.
root      7413  0.0  0.0 131720  4088 pts/5    S+   18:00  Je suis actuellement en version 14.0.8346, si besoin je peut réinstaller une version 13. 0:00 /bin/bash /usr/bin/teamviewer ps
# teamviewer daemon start
systemctl start teamviewerd.service
# teamviewer ps
root      8549  0.1  0.0 1873380 9780 ?        Sl   18:02   0:00 /opt/teamviewer/tv_bin/teamviewerd -d
root      8803  0.0  0.0 131720  4152 pts/5    S+   18:03   0:00 /bin/bash /usr/bin/teamviewer ps
$ teamviewerJe suis actuellement en version 14.0.8346, si besoin je peut réinstaller une version 13.
Init...
CheckCPU: SSE2 support: yes
Checking setup...
Launching TeamViewer ...
Launching TeamViewer GUI ...

Then I go to the "Login" tab, I fill in the email and password fields, the "Login" button is blue, but if I click on it nothing happens.

I am currently in version 14.0.8346, if necessary I can reinstall version 13.

[DanielStm]

@kosnik, is the behavior the same on TV13 and TV14? Does it help to click again? (Or press enter in the password field twice?)

@exactt, can you please line out how the behavior is for you? I'm still not convinced everybody in this thread experiences the same thing.

Cheers,
Daniel

[exactt]

@DanielStmI can't reproduce it everytime I start Teamviewer. I also tried TV14 but reverted back as I was told in the release notes thread that I have to have a subscription, which i don't, in order to use TV14 correctly.

Anway the problem has 3 effects: Sometimes login fields are grayed out. Sometimes the login screen is just a white and black (or gray) area on top of each other. And sometimes I can enter my password but I cannot submit. Just nothing happens at all.

[kosnik]

Indeed, there are different behaviors between @exactll's return and mine, because I am always the same non-response.

My login submission problem is the same on TV13 and TV14. Here are the Debian packages I tried with have the same behavior:
- teamviewer_13.2.2.13582_amd64.deb
- teamviewer_13.2.2.26559_amd64.deb
- teamviewer_14.0.8346_amd64.deb
As well as any intermediate versions, obtained following updates with apt.

Clicking or pressing the enter key, once or several times, does not govern the interface.

In the logs (/var/log/teamviewer14/TeamViewer14_Logfile.log), when I press the "log in" button, I have this:

2018/10/26 12:48:50.105 12231 **Please do not post TeamViewer IDs**16800 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ], Error: RCommand (Timeout)
2018/10/26 12:48:50.105 12231 **Please do not post TeamViewer IDs**16800 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ] Resetting connection due to error RCommand (Timeout)
2018/10/26 12:48:50.105 12231 **Please do not post TeamViewer IDs**16800 S   RetryHandle:: HandleRetry(): Trying resend to 25 failed with error SecureNetworkTransport:4, retrying (2 retries remaining) BCmd: CC=66 CT=1
2018/10/26 12:49:02.110 12231 **Please do not post TeamViewer IDs**94912 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ], Error: RCommand (Timeout)
2018/10/26 12:49:02.110 12231 **Please do not post TeamViewer IDs**94912 S   SecureNetworkConnection:: SendCallbackHandler(): [ remoteID: 25 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ] Resetting connection due to error RCommand (Timeout)
2018/10/26 12:49:02.110 12231 **Please do not post TeamViewer IDs**94912 S   RetryHandle:: HandleRetry(): Trying resend to 25 failed with error SecureNetworkTransport:4, retrying (1 retries remaining) BCmd: CC=66 CT=1

If I type the command 'teamviewer setup' in the log, I have this:

2018/10/26 13:03:14.064 18891 **Please do not post TeamViewer IDs**06592 CT   Logger started.
2018/10/26 13:03:14.065 18891 **Please do not post TeamViewer IDs**06592 CT   Found 0 core dump files ...
2018/10/26 13:03:14.067 18891 **Please do not post TeamViewer IDs**06592 CT   systemd: logind service available
2018/10/26 13:03:14.070 18891 **Please do not post TeamViewer IDs**06592 CT   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='', canGraphical=0, canTTY=0, canMultiSession=0]
2018/10/26 13:03:14.072 18891 **Please do not post TeamViewer IDs**06592 CT   LogindSessionInfo: New session LogindSessionInfo [id=3 user=kosnik state=user active=1 reliable=1 infoId=**Please do not post TeamViewer IDs**] [path=/org/freedesktop/login1/session/_33 TTY=??? seat= display= vtnr=**Please do not post TeamViewer IDs** owner=[SysUser: kosnik [uid=1000, gid=1000 home=/home/kosnik gecos=kosnik,,, shell=/bin/bash]] idle=0(0) active=1 type=tty class=user state=active timestamp=**Please do not post TeamViewer IDs**886478 service=su defaultCG= leader=1666 audit=3 remote=0 rHost= rUser=root killProc=0]
2018/10/26 13:03:14.075 18891 **Please do not post TeamViewer IDs**06592 CT   SysSessionInfoManager: observing sessions from logind is marked as reliable
2018/10/26 13:03:14.076 18891 **Please do not post TeamViewer IDs**06592 CT   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2018/10/26 13:03:14.076 18891 **Please do not post TeamViewer IDs**06592 CT!  FrameBuffer: Cannot access /dev/fb0, frame buffer support unavailable
2018/10/26 13:03:14.078 18891 **Please do not post TeamViewer IDs**06592 CT   SysSessionInfoManager: own session cache set to '**Please do not post TeamViewer IDs**'
2018/10/26 13:03:14.085 18891 **Please do not post TeamViewer IDs**06592 CT!! ResourceLoader: loaded file '/opt/teamviewer/tv_bin/resources/TVResource_fr.so' version (8346) is not matching with application version (14.0.8346), Errorcode=11
2018/10/26 13:03:14.086 18891 **Please do not post TeamViewer IDs**06592 CT   InterProcessBase:: SecureNetwork created
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**06592 CT   AutoLogin:: Login: enabled: 1
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**06592 CT   AccountLoginStateMachine::Reset
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**85376 CT   InterProcessBase:: StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**85376 CT   Opening local TCP connection to 127.0.0.1:5939
2018/10/26 13:03:14.089 18891 **Please do not post TeamViewer IDs**03104 CT   Local TCP connection established
2018/10/26 13:03:14.090 12231 **Please do not post TeamViewer IDs**09696 S   CAcceptServer:: HandleAccept: new connection from 127.0.0.1:53420
2018/10/26 13:03:14.131 12231 **Please do not post TeamViewer IDs**16800 S+  IpcInitConnection:: Received_Control_InitIPC: Connecting process: 18891
2018/10/26 13:03:14.132 12231 **Please do not post TeamViewer IDs**16800 S+  RemoteSettingsAdministration: Receive signal new process [Type = 1048576] is online
2018/10/26 13:03:14.132 12231 **Please do not post TeamViewer IDs**16800 S+  RemoteSettingsAdministration:: TriggerSynchronisationOfAllRemoteableMachineSettings ProcessType: [1048576] SessionId: [**Please do not post TeamViewer IDs**]
2018/10/26 13:03:14.133 12231 **Please do not post TeamViewer IDs**16800 S+  RemoteSettings: MachineSettings:: SynchroniseAllRemoteableMachineSettings()
2018/10/26 13:03:14.179 18891 **Please do not post TeamViewer IDs**10400 CT   SettingsIPCReception receive a SYNCHRONISE Settings command : UserSettings
2018/10/26 13:03:14.179 12231 **Please do not post TeamViewer IDs**95104 S+  IpcInitConnection:: Received_Control_InitIPC: Send InitIPC_Response to process: 18891
2018/10/26 13:03:14.179 18891 **Please do not post TeamViewer IDs**95808 CT   Received Control_InitIPC_Response processtype=1
2018/10/26 13:03:14.179 18891 **Please do not post TeamViewer IDs**95808 CT   Received Control_InitIPC_Response runningProcesses=1048577
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**95808 CT   Control_InitIPC_Response: all processes 1048577 completely initialized
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**87616 S+  ConfigurationControllerImpl:: TriggerRequest(): Sending out request for session **Please do not post TeamViewer IDs** with features {9}
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**95808 CT+  ConfigurationHub::HandleRegistrationResponse(): feature 9 registered successfully
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**95104 S+  ConfigurationControllerImpl:: TriggerRequest(): Not ready for requests, state is 2
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**94912 S+  ConfigurationControllerImpl:: TriggerRequest(): Not ready for requests, state is 2
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**13536 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 5 registered successfully
2018/10/26 13:03:14.180 18891 **Please do not post TeamViewer IDs**13536 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 6 registered successfully
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**95104 S   UpdateOnlineState alwaysOnline=0 modifiedOnline=0 otherProcess=1 restart=0
2018/10/26 13:03:14.180 12231 **Please do not post TeamViewer IDs**95104 S+  tvnetwork:: Online: online state 1
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 5 registered successfully
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 6 registered successfully
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  ConfigurationHub:: HandleRegistrationResponse(): feature 9 registered successfully
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT+  SecureNetwork:: RegisterBCommandCallback(): CC: 61, RegistrationID: 6e3c1823-77e6-4513-9f47-b1b9cd04acf9
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**50016 CT   InterProcessBase:: SecureNetworkCallbackHandle created (RegistrationID: 6e3c1823-77e6-4513-9f47-b1b9cd04acf9)
2018/10/26 13:03:14.223 18891 **Please do not post TeamViewer IDs**19392 CT   Account:: UpdateState: KA = 1, active = 1
2018/10/26 13:03:14.224 18891 **Please do not post TeamViewer IDs**06592 CT   Account:: SetLoginState: new state: 2
2018/10/26 13:03:14.224 12231 **Please do not post TeamViewer IDs**09504 S   SecureNetworkIPCAdapter:: RegisterSharedBCmdCallback(): CC: 61, RegistrationID: 6e3c1823-77e6-4513-9f47-b1b9cd04acf9, DyngateID: **Please do not post TeamViewer IDs**, ProcessType: 1048576, SessionID: **Please do not post TeamViewer IDs**
2018/10/26 13:03:14.224 18891 **Please do not post TeamViewer IDs**50016 CT!! InterProcessBase:: ProcessControlCommand Command 39 not handled, Errorcode=11
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: ProcessConfigurationResponse(): configuration for session **Please do not post TeamViewer IDs** contains 1 features
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: ParseReceivedConfigurations(): configuration for session **Please do not post TeamViewer IDs**, feature 9, contains 3 settings
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: HandleConfiguration(): Ready for next request
2018/10/26 13:03:14.273 12231 **Please do not post TeamViewer IDs**31392 S+  ConfigurationControllerImpl:: TriggerRequest(): Sending out request for session **Please do not post TeamViewer IDs** with features {5,6}
2018/10/26 13:03:14.366 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: ProcessConfigurationResponse(): configuration for session **Please do not post TeamViewer IDs** contains 2 features
2018/10/26 13:03:14.366 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: ParseReceivedConfigurations(): configuration for session **Please do not post TeamViewer IDs**, feature 5, contains 2 settings
2018/10/26 13:03:14.367 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: ParseReceivedConfigurations(): configuration for session **Please do not post TeamViewer IDs**, feature 6, contains 1 settings
2018/10/26 13:03:14.367 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: HandleConfiguration(): Ready for next request
2018/10/26 13:03:14.367 12231 **Please do not post TeamViewer IDs**02400 S+  ConfigurationControllerImpl:: TriggerRequest(): No more requests in queue
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**06592 CT   Account:: SetLoginState: new state: 3
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**95808 CT   Account:: UpdateState: KA = 1, active = 1
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**06592 CT   Account:: SetLoginState: new state: 2
2018/10/26 13:03:54.062 18891 **Please do not post TeamViewer IDs**95808 CT   AccountLogin:: Start: Trying account authentication
2018/10/26 13:03:54.069 12231 **Please do not post TeamViewer IDs**87616 S   CSendCommandToMaster:: SendBCommandToMaster: CC=3 CT=4
2018/10/26 13:04:24.062 18891 **Please do not post TeamViewer IDs**06592 CT   Configuration: Shutdown initiated
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**06592 CT   Configuration: Wizard shut down
2018/10/26 13:04:24.063 12231 **Please do not post TeamViewer IDs**94912 S   InterProcessNetwork: Received DisconnectIPC from processID 18891 (ProcessType: 1048576 in Session **Please do not post TeamViewer IDs**) with reason 2
2018/10/26 13:04:24.063 12231 **Please do not post TeamViewer IDs**94912 S+  ConfigurationIPCCommandHandler:: HandleProcessDisconnect(**Please do not post TeamViewer IDs**, 1048576) removing 3 registrations
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: HandleRead(): Socket gracefully closed (PID=12231)
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: CloseConnection(): PID=12231
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   InterProcessBase:: EventFunctionInternal(): IPC-Connection Closed
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: CloseConnection(): PID=12231
2018/10/26 13:04:24.063 18891 **Please do not post TeamViewer IDs**57312 CT   CTcpProcessConnector:: CloseConnection(): Shutdown socket returned error 107: Transport endpoint is not connected
2018/10/26 13:04:24.063 12231 **Please do not post TeamViewer IDs**09504 S   CTcpProcessConnector:: HandleRead(): Socket gracefully closed (PID=18891)
2018/10/26 13:04:24.064 12231 **Please do not post TeamViewer IDs**09504 S   CTcpProcessConnector:: CloseConnection(): PID=18891
2018/10/26 13:04:24.064 12231 **Please do not post TeamViewer IDs**09504 S   InterProcessNetwork:: ProcessDisconnected(): ConnectionClosed session=**Please do not post TeamViewer IDs** ptype=1048576
2018/10/26 13:04:24.064 12231 **Please do not post TeamViewer IDs**09504 S   CTcpProcessConnector:: CloseConnection(): Shutdown socket returned error 107: Transport endpoint is not connected
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!! AccountLogin:: OnTimeout: no master response
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!  MainThreadCall:: Post: The instance is already gone.
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!  MainThreadCall:: Post: The instance is already gone.
2018/10/26 13:04:24.069 18891 **Please do not post TeamViewer IDs**20832 CT!  MainThreadCall:: Post: The instance is already gone.
2018/10/26 13:04:24.070 18891 **Please do not post TeamViewer IDs**32288 CT+  FBSessionObserver: thread_interrupted
2018/10/26 13:04:24.072 18891 **Please do not post TeamViewer IDs**06592 CT   Shutting down System DBus

If necessary, I can provide other log

[exactt]

My log file looks identical.

Please fix this! I think we have to escalate this to regular support. I paid for this software and cannot login. It is totally rediculous!

[chip1]

I have the same issue and the same entries in my logs as @kosnik

I have not been able to use Teamviewer on my Ubuntu box for several months.

[danel1]

We are facing the same issue with the following versions:

- 13.2.13582
- 13.2.26559
- 14.0.14470
- 14.0.12762

Please take a look at this!

[elep331]

I have the same problem.

Fedora Workstation 29 (64 bit, GNOME)
TeamViewer 14.0.14470 (64 bit)

I can not log on. Button "Sign In" does not work.

One note: Log on is functional only in the first use after a fresh installation. When you reboot the computer and try to log on the second time it does not work.

Temporary solution: Purge TeamViewer including config files etc. and install it again. And again, and again, and again...

This bug I have seen in several previous versions.

[danel1]

@DanielStmcould you please take a look at this? This hasn't been fixed since multiple versions and is a blocker for updating! Kinda annoying to have always have so many problems when updating teamviewer..

[chip1]

I agree, TV please look at this.  It has been months since I have been able to access my Ubuntu boxes via TV.

[hathogodan]

Hello.

I still have this issue (on Linux Mint 18 32 bits with now TV 14.1.3399). For a while it seemed not to happen any more, but now it's happening again.

I don't have the login button greyed out any more, but I still cannot login (nothing happens if I press the button or Enter). Reinstalling the deb package works until computer reboot or after a while (If I leave TV on before going to bed, when I wake up, TV is disconnected and says "please check your connection" while the connection works perfectly fine for all other softwares on the computer).

"sudo teamviewer daemon restart" also seems to work : TV restarts and is logged in automatically as it should be.

An extract of the logs (with ID replaced by xxxxxxx) :

[Logfiles removed]

[elep331]

In version 14.2.2558 is still the same problem...!

[bsimonch]

For your information

Same problem with one PC, running a fresh installed W10, through Wifi, both with full Teamviewer and with just TeamviewerQS.

2019/03/21 10:56:23.537 7020 1504 G1 SecureNetworkConnection::SendCallbackHandler(): [ remoteID: 46 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ] Resetting connection due to error RCommand (Command not handled by receiver)
2019/03/21 10:56:23.537 7020 1504 G1 RetryHandle::HandleRetry(): Trying resend to 46 failed with error SecureNetworkTransport:4, retrying (2 retries remaining) BCmd: CC=51 CT=9

On the same PC, but through wired Ethernet, it works fine.

On another PC, with same software (perhaps excepted wifi software), it works fine through both Wifi and Ethernet

[elep331]

Could anyone from TeamViewer team comment on this bug? It remains in many versions without a fix.

[elep331]

Unfortunately, version 14.2.8352 still has the same bug.

[NicolasDevouge]

Same here with TV For Raspbian :

root@raspberrypi:~# teamviewer info

TeamViewer 14.2.8352 (DEB)

019/06/04 09:36:51.044 18396 **Please do not post TeamViewer IDs** CT   Logger started.
2019/06/04 09:36:51.046 18396 **Please do not post TeamViewer IDs** CT   Found 0 stack dump files ...
2019/06/04 09:36:51.046 18396 **Please do not post TeamViewer IDs** CT   Found 0 Minidump files ...
2019/06/04 09:36:51.049 18396 **Please do not post TeamViewer IDs** CT   systemd: logind service available
2019/06/04 09:36:51.053 18396 **Please do not post TeamViewer IDs** CT   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='c1', canGraphical=1, canTTY=1, canMultiSession=1]
2019/06/04 09:36:51.057 18396 **Please do not post TeamViewer IDs** CT   LogindSessionInfo: New session LogindSessionInfo [id=c4 user=root state=user active=1 reliable=1 infoId=**Please do not post TeamViewer IDs**] [path=/org/freedesktop/login1/session/c4 TTY= seat= display= vtnr=**Please do not post TeamViewer IDs** owner=[SysUser: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=tty class=user state=active timestamp=**Please do not post TeamViewer IDs**138029 service=sshd defaultCG= leader=15759 audit=0 remote=1 rHost=192.168.1.12 rUser= killProc=0]
2019/06/04 09:36:51.060 18396 **Please do not post TeamViewer IDs** CT   LogindSessionInfo: New session LogindSessionInfo [id=c1 user=root state=user active=1 reliable=1 infoId=**Please do not post TeamViewer IDs**] [path=/org/freedesktop/login1/session/c1 TTY=/dev/tty1 seat=seat0 display= vtnr=1 owner=[SysUser: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=1(**Please do not post TeamViewer IDs**209999) active=1 type=tty class=user state=active timestamp=**Please do not post TeamViewer IDs**127383 service=login defaultCG= leader=530 audit=0 remote=0 rHost= rUser= killProc=0]
2019/06/04 09:36:51.062 18396 **Please do not post TeamViewer IDs** CT   LogindSessionInfo: New session LogindSessionInfo [id=c5 user=root state=user active=1 reliable=1 infoId=**Please do not post TeamViewer IDs**] [path=/org/freedesktop/login1/session/c5 TTY= seat= display= vtnr=**Please do not post TeamViewer IDs** owner=[SysUser: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=tty class=user state=active timestamp=**Please do not post TeamViewer IDs**031242 service=sshd defaultCG= leader=18343 audit=0 remote=1 rHost=192.168.1.12 rUser= killProc=0]
2019/06/04 09:36:51.065 18396 **Please do not post TeamViewer IDs** CT   SysSessionInfoManager: observing sessions from logind is marked as reliable
2019/06/04 09:36:51.066 18396 **Please do not post TeamViewer IDs** CT   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2019/06/04 09:36:51.072 18396 **Please do not post TeamViewer IDs** CT   SysSessionInfoManager: own session cache set to '**Please do not post TeamViewer IDs**'
2019/06/04 09:36:51.089 18396 **Please do not post TeamViewer IDs** CT!! ResourceLoader: loaded file '/opt/teamviewer/tv_bin/resources/TVResource_en.so' version (8352) is not matching with application version (14.2.8352), Errorcode=11
2019/06/04 09:36:51.089 18396 **Please do not post TeamViewer IDs** CT   InterProcessBase::SecureNetwork created
2019/06/04 09:36:51.090 18396 **Please do not post TeamViewer IDs** CT   InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
2019/06/04 09:36:51.091 18396 **Please do not post TeamViewer IDs** CT   Opening local TCP connection to 127.0.0.1:5940
2019/06/04 09:36:51.091 18396 **Please do not post TeamViewer IDs** CT   Local TCP connection established
2019/06/04 09:36:51.091 18304 **Please do not post TeamViewer IDs** S   CAcceptServer::HandleAccept: new connection from 127.0.0.1:59240
2019/06/04 09:36:51.195 18396 **Please do not post TeamViewer IDs** CT   SettingsIPCReception receive a SYNCHRONISE Settings command : UserSettings
2019/06/04 09:36:51.196 18396 **Please do not post TeamViewer IDs** CT   Received Control_InitIPC_Response processtype=1
2019/06/04 09:36:51.196 18396 **Please do not post TeamViewer IDs** CT   Received Control_InitIPC_Response runningProcesses=1048577
2019/06/04 09:36:51.197 18396 **Please do not post TeamViewer IDs** CT   Control_InitIPC_Response: all processes 1048577 completely initialized
2019/06/04 09:36:51.198 18304 **Please do not post TeamViewer IDs** S   MultiUserSessionDesignator::LoginTSUser: sessionID=**Please do not post TeamViewer IDs** user=root
2019/06/04 09:36:51.199 18304 **Please do not post TeamViewer IDs** S   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=49
2019/06/04 09:36:51.199 18304 **Please do not post TeamViewer IDs** S!  LicenseTracker::GetLicenseOfSession() Unknown session: **Please do not post TeamViewer IDs** active session **Please do not post TeamViewer IDs**
2019/06/04 09:36:51.199 18304 **Please do not post TeamViewer IDs** S   NetworkControl::UpdateOnlineState alwaysOnline=1 delayOffline=1 otherProcess=1 restart=0
2019/06/04 09:36:51.235 18304 **Please do not post TeamViewer IDs** S   TeamViewerIDTracker::NewSessionRegistered: sessionID = **Please do not post TeamViewer IDs**, userID = **Please do not post TeamViewer IDs**
2019/06/04 09:36:51.241 18396 **Please do not post TeamViewer IDs** CT!! InterProcessBase::ProcessControlCommand Command 39 not handled
2019/06/04 09:36:51.242 18396 **Please do not post TeamViewer IDs** CT   InterProcessBase::SecureNetworkCallbackHandle created (RegistrationID: 144b4f4b-5ed6-441f-b277-209debc8fdc3)
2019/06/04 09:36:51.242 18396 **Please do not post TeamViewer IDs** CT   Account::UpdateState: KA = 1, active = 1
2019/06/04 09:36:51.242 18396 **Please do not post TeamViewer IDs** CT   Account::SetLoginState: new state: 2
2019/06/04 09:36:51.242 18304 **Please do not post TeamViewer IDs** S   SecureNetworkIPCAdapter::RegisterSharedBCmdCallback(): CC: 86, RegistrationID: 144b4f4b-5ed6-441f-b277-209debc8fdc3, DyngateID: **Please do not post TeamViewer IDs**, ProcessType: 1048576, SessionID: **Please do not post TeamViewer IDs**















2019/06/04 09:37:28.433 18396 **Please do not post TeamViewer IDs** CT   Account::SetLoginState: new state: 3
2019/06/04 09:37:28.434 18396 **Please do not post TeamViewer IDs** CT   Account::UpdateState: KA = 1, active = 1
2019/06/04 09:37:28.434 18396 **Please do not post TeamViewer IDs** CT   Account::SetLoginState: new state: 2
2019/06/04 09:37:28.434 18396 **Please do not post TeamViewer IDs** CT   AccountLogin::Start: Trying account authentication
2019/06/04 09:37:28.599 18304 **Please do not post TeamViewer IDs** S   CSendCommandToMaster::SendBCommandToMaster: CC=3 CT=4




2019/06/04 09:37:58.434 18396 **Please do not post TeamViewer IDs** CT   Configuration: Shutdown initiated
2019/06/04 09:37:58.435 18396 **Please do not post TeamViewer IDs** CT   Configuration: Wizard shut down
2019/06/04 09:37:58.436 18304 **Please do not post TeamViewer IDs** S   InterProcessNetwork: Received DisconnectIPC from processID 18396 (ProcessType: 1048576 in Session **Please do not post TeamViewer IDs**) with reason 2
2019/06/04 09:37:58.436 18396 **Please do not post TeamViewer IDs** CT   CTcpProcessConnector::HandleRead(): Socket gracefully closed (PID=18304)
2019/06/04 09:37:58.436 18396 **Please do not post TeamViewer IDs** CT   CTcpProcessConnector::CloseConnection(): PID=18304
2019/06/04 09:37:58.436 18396 **Please do not post TeamViewer IDs** CT   InterProcessBase::EventFunctionInternal(): IPC-Connection Closed
2019/06/04 09:37:58.437 18396 **Please do not post TeamViewer IDs** CT   CTcpProcessConnector::CloseConnection(): PID=18304
2019/06/04 09:37:58.437 18304 **Please do not post TeamViewer IDs** S   CTcpProcessConnector::HandleRead(): Socket gracefully closed (PID=18396)
2019/06/04 09:37:58.437 18396 **Please do not post TeamViewer IDs** CT   CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 107: Transport endpoint is not connected
2019/06/04 09:37:58.437 18304 **Please do not post TeamViewer IDs** S   CTcpProcessConnector::CloseConnection(): PID=18396
2019/06/04 09:37:58.437 18304 **Please do not post TeamViewer IDs** S   InterProcessNetwork::ProcessDisconnected(): ConnectionClosed session=**Please do not post TeamViewer IDs** ptype=1048576
2019/06/04 09:37:58.438 18304 **Please do not post TeamViewer IDs** S   CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 107: Transport endpoint is not connected
2019/06/04 09:37:58.598 18396 **Please do not post TeamViewer IDs** CT!! AccountLogin::OnTimeout: no master response, Errorcode=2
2019/06/04 09:37:58.599 18396 **Please do not post TeamViewer IDs** CT!  MainThreadCall::Post: The instance is already gone.
2019/06/04 09:37:58.599 18396 **Please do not post TeamViewer IDs** CT!  MainThreadCall::Post: The instance is already gone.
2019/06/04 09:37:58.599 18396 **Please do not post TeamViewer IDs** CT!  MainThreadCall::Post: The instance is already gone.
2019/06/04 09:37:58.609 18396 **Please do not post TeamViewer IDs** CT   Shutting down System DBus

[elep331]

**bleep**, it looks that the latest version 14.3.4730 works.

[kosnik]

Thank @elep331 for your feedback, I just updated it, and it works.
Thanks to TV's dev for fixing the bug.