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Posted by wuziq
Digon

unable to connect to android quicksupport or host

I am posting here because this issue does not occur from my Windows machine on the same LAN.

When I use Ubuntu to connect to my Android device (all on the same LAN), both sides show the connection being made.  After the connection negotation, the Android device shows that I'm connected ("connected to kevin"), but no control window appears on Ubuntu.  Then, after about 5 seconds, the connection closes, and it just shows that I'm ready to connect again.

Here's the last part of the log:

*Logs Removed by Moderator*

Let me know if more of the log is needed.

I've also tried using my mobile data connection instead of wifi on the Android device - same result.

This is Ubuntu 16.04 running TeamViewer 13.0.6634.  Android device is ZTE Axon 7 running TeamViewer Host and QuickSupport 13.0.7847.  I also have the ZTE plugin for TeamViewer.

Any ideas?

PS:  I can connect from Ubuntu to Windows without issue.

13 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: how to tell why post got rejected in forum?

Unfortunately it is not possible to connect with the preview to Android (yet). You can still use TeamViewer 12 to connect to Android. Stay tuned for upcoming releases that will restore the feature for all versions.

13 Replies
Posted by wuziq
Digon

how to tell why post got rejected in forum?

Is there a way to tell why my post got rejected?  It is showing up in my rejected posts.

I thought maybe it was because I included a pastebin link (it was just a TV log), so I removed that link.  But I don't think it made a difference.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: how to tell why post got rejected in forum?

Hi wuziq,

Sorry about that. Your post wasn't so much "Rejected" as it was "Spam Filtered".

There are a lot of not so friendly people posting junk to the community, so we have a bot battling them, unfortunately you got caught in the crossfire.

But, not to worry, we do check through the filtered stuff and pull back out stuff that is legitimate when they are occasionally caught. I pulled yours back out just now. And, yes, it was probably the logfiles that got you recognised as spam.

Also, we do ask all users not to post logfiles as they can inadvertently give away to much info.

Hope this helps!
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by wuziq
Digon

Re: how to tell why post got rejected in forum?

The last two lines of the log, which have no personally identifiable data, are:

2018/02/04 09:51:15.690 6563 S! UdpConnection[90]: UDP statistics: nb=25
2018/02/04 09:51:15.725 6563 S IProcessCommandHandler[65]::CmdEndSession(): Received CMD_ENDSESSION with reason: 1

I tried searching for "reason 1" but didn't find anything.  Does anyone know what that means?

Posted by wuziq
Digon

Re: how to tell why post got rejected in forum?

bump..

Is there something else I should be trying?

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: how to tell why post got rejected in forum?

Unfortunately it is not possible to connect with the preview to Android (yet). You can still use TeamViewer 12 to connect to Android. Stay tuned for upcoming releases that will restore the feature for all versions.

Posted by Suni
Henagon

Re: how to tell why post got rejected in forum?

Hi,

I have a same issue. Unable to connect from ubuntu to android phone.

  • Where can I download the ver 12 Teamviewer?
  • How can I install next to the latest version?

Regards,
George

Posted by gocarlos
Electron

Re: how to tell why post got rejected in forum?

Any news?

Posted by Mark_F
Digon

How to connect from Linux host to Android running TeamViewer QuickSupport?

So, I managed to obtain "teamviewer_12.0.93330_amd64.deb" to give that a try as it was mentioned on this thread. Unfortunately even with that one I don't seem to be able to establish a TeamViewer connection from Linux --> Android (running Teamviewer/Teamviewer QuickSupport). Now version 14 came out and I was hoping for it to offer this path for connecting again - unfortunately no. So I guess my question is: will there be a TeamViewer solution/offer to be able to connect from Linux hosts to Android mobile devices in the forseeable future? Thanks in advance. Regards
Posted by oofnik
Electron

Re: unable to connect to android quicksupport or host

I am also seeing the same behavior trying to connect from Linux client 14.0.14470 to QuickSupport on Android 7.1.

 

Carrier[41]::CmdEndSession(): Received CMD_ENDSESSION with reason: 1


I found competing product to work in this application instead. It would be great if TeamViewer restored this functionality that has been dropped for over a year.

Posted by QPG
Digon

Connect to Android from linux

It's been over a year since this problem was posted here. Can we get an update on when we may expect to see this functionality return to the Linux client?

Using Windows machines or TV12 isn't really feasible in a Linux shop running corporate licensed TV14.

Posted by andreyhammer
Digon

Re: Connect to Android from linux

TV team! We, Linux users realy need to get working TV with Android devices. We paid for licenses but din't got working solution!

Posted by codlord
Electron

Re: Connect to Android from linux

I found this post after trying for hours to sort out this exact same issue (works connecting to Android from Windows PC but not from Ubuntu PC). Please fix this Teamviewer! And if it's an issue that has been known since v13 and won't be fixed then why not make the UI state something useful like "It is not possible to connect to Android on an Ubuntu installation of Teamviewer". At least then I would not have wasted hours trying to fix the problem!
Posted by Philip777
Photon

Re: How to connect from Linux host to Android running TeamViewer QuickSupport?

Actually, for me TV12 is working.

The following constellation works: TV12 (.deb, i386, 18.04 Bionic Ubuntu) connects to my DotOS Android (8.1 Oreo, latest host apk running) via TV login.

After installation of the .deb, I needed to resolve the missing dependencies ("sudo apt -f install") and then also restart the teamviewer daemon ("sudo service teamviewerd restart").

Good luck ...