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Posted by
Digon

Android (version 10) login access not working

Since today Android (version 10) login access not working on TeamViewer App, when I go to Computers tab to the the login it just hangs on Activating TeamViewer...Please wait...
I've already tried, restarting the device, clearing App cache, clearing App storage, Re-installing the App, and still same result.
On https://status.teamviewer.com/ everything seems ok.

Additioanlly is there a wat to directly contact TeamViewer Support Team?
It tried going to submit a ticket https://www.teamviewer.com/en/support/
An then to contact supprot https://support.teamviewer.com/

But it redirects to https://community.teamviewer.com/?category.id=en

Where there's no option for support.

1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: Android (version 10) login access not working

Hi @RASMiranda 

Yes - the official TeamViewer Support via ticket and telephone is available for TeamViewer customers with a valid license. And already since 2016, this community is the pivot for all private TeamViewer users for support.

Please feel free to connect with other TeamViewer users here in our community to get and -very important- to give help.

I hope the info helps you!

Best, Esther

Community Manager

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4 Replies
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Posted by
Digon

Re: Android (version 10) login access not working

There was something wrong with my wifi, it's solved now.

But still there the issue with the support

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Posted by Community Manager
Community Manager

Re: Android (version 10) login access not working

HI @RASMiranda 

You need to make sure that your TeamViewer license is activated on your Account to get access to the ticketsystem here: https://support.teamviewer.com/

Otherwise, you will be routed to our community where you can post your questions 🙌

Thanks and best,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.

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Posted by
Digon

Re: Android (version 10) login access not working

Hello @Esther,

Where can I check My account License? 
I've the free license? Is support just for paid license??

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Posted by Community Manager
Community Manager
Solution

Re: Android (version 10) login access not working

Hi @RASMiranda 

Yes - the official TeamViewer Support via ticket and telephone is available for TeamViewer customers with a valid license. And already since 2016, this community is the pivot for all private TeamViewer users for support.

Please feel free to connect with other TeamViewer users here in our community to get and -very important- to give help.

I hope the info helps you!

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.

View solution in original post