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Posted by
Electron

Samsung Galaxy Tab S5e Quicksupport rotated screen

Hi! 

 

On my Samsung Galaxy Tab S5e (Model nr.: SM-T725)

There is some issues with Teamviewer 15 Quicksupport,

as it is twisting the screen sideways, with the wrong aspect ratio(See attached images)

I am running Teamviewer Quicksupport v. 15.1.24 QS (UDP enabled)

My PC client(Win 10) is v. 15.1.3937

Sideways screenSideways screenTablet infoTablet infoAndroid infoAndroid info

5 Replies
Posted by
Henagon

Re: Samsung Galaxy Tab S5e Quicksupport rotated screen

I have the same problem. I don't know of any remedy.

Posted by
Henagon

Re: Samsung Galaxy Tab S5e Quicksupport rotated screen

Same here. How hard is to fix this!? 

Posted by
Photon

Re: Samsung Galaxy Tab S5e Quicksupport rotated screen

same problem here. it worked on an old ASUS tablet.

do you have the WIFI only version of the S5e?

I use a version with 4G support. 

Posted by
Henagon

Re: Samsung Galaxy Tab S5e Quicksupport rotated screen

Hi @PeterAckermans 

It's the 4G model here. The tablet belongs to my mother and I haven't revently tested whether the problem persists. I take it from you that it does. I had hoped for an update to the Android application that would remedy it.

Too bad.

Posted by
Electron

Re: Samsung Galaxy Tab S5e Quicksupport rotated screen

Can't believe this issue was reported in January and it's still unresolved in late April!

I'm seeing the same in two Samsung Galaxy Tab S5e tablets (WiFi only model)
Model: SM-T720
Android v9
Team Viewer Host 15.4.33 HM