TeamViewer host is Screen Sharing only on Samsung Galaxy A01

jars23
jars23 Posts: 1

Hello TeamViewer staff,

I was wondering why TeamViewer Host app for Android is unable to remotely control my Samsung Galaxy A01 smartphone even though Samsung is listed as one of the supported brands for remote control, and the cellphone is relatively new (released Jan 2020). When I access it only Screen Sharing mode is available.

The Quick Support app allows me to control the phone. I was prompted for the Add-On install when I first ran the Quick Support app. But I need the advantage of the TeamViewer host app's ability to access phones without client-side intervention. In what scenario is the TeamViwer host app for android able to remotely control smartphones?

Thanks,

Ryan

 

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