Can see but not control mobile device

SophiaEstelle
SophiaEstelle Posts: 1
in Mobile

I can see the mobile screen, but not engage with it. I try to click on apps, etc and nothing happens. 

Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

     Hello @SophiaEstelle,

    Thank you for your message and welcome to the TeamViewer Community! ?

    What is the mobile device (manufacturer, model name) you are using?

    Best regards

    Jean

    Community Manager

Trustpilot

Categories

This Week's Leaders