Can't control my phone with QuickSupport HUAWEI

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Posted by
Digon

Can't control my phone with QuickSupport HUAWEI

Hello. This terminal only supports screen sharing, I want to fully control the Android terminal remotely. Information about the device HUAWEI MATE 9 MHA - L29 android 7.0 Please enable this.

7 Replies
7 Replies
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Posted by
Heptagon

Re: Can't control my phone with QuickSupport HUAWEI

Try installing the Android Host instead of QS

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Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
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Posted by
Digon

Re: Can't control my phone with QuickSupport HUAWEI


I tried putting teamviwerHost, but I can not control it, but if add-on does not match the version, I get an indication and ask for uninstallation of add -on.    
 TeamViwerHost version 12.2..6961HM
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Posted by
Heptagon

Re: Can't control my phone with QuickSupport HUAWEI

Can you elaborate on this part please " but if add-on does not match the version, I get an indication and ask for uninstallation of add -on.  "

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
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Posted by
Digon

Re: Can't control my phone with QuickSupport HUAWEI

Not compatible with current system version
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Posted by
Heptagon

Re: Can't control my phone with QuickSupport HUAWEI

Ok, then unfortunately I suspect that the Huawei device you are using is like my Dad's Xoom and does not support remote control.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
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Posted by Community Manager
Community Manager

Re: Can't control my phone with QuickSupport HUAWEI

Hi all,

please check this thread for further information and download the app from Google Play.

I hope, this will solve the issues :-)

All the best, Esther

Community Manager

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Posted by
Henagon

Re: Can't control my phone with QuickSupport HUAWEI

I have the same problem with my Huawei Y560 model.

Anyone helps ?