Posted by Gaztech
Digon

Does Teamviewer screensharing work with iPhone5S

Hi, I'm trying to get Quick Support working with an iPhone 5S on IOS 11.2.6

Installed QuickSupport app ok but when I swipe up on my phone to get to the Control Screen and "press and hold" the Screen Recording button, the correct screen comes up but I don't get any option to select Teamviewer. On my phone I only get the options: Camera Roll and Facebook - that's it.

Also, I only get an option to "Start Recording", I don't get one that says "Start Broadcasting" - but that's probably because I can't select Teamviewer as it's not there!

Is the installer not installing something as it's an iPhone5?  Or, is the app not compatible with this phone, even though I am running IOS11? Anyone experienced this?  Is there a fix?

3 Replies
3 Replies
Posted by Gaztech
Digon

Re: Does Teamviewer screensharing work with iPhone5S

BTW, I have of course enabled screen sharing as indicated by Teamviewer on the phone!

Posted by Gaztech
Digon

Re: Does Teamviewer screensharing work with iPhone5S

There is a statement on the website...

"Please note: To connect to Android, iOS, or Windows 10 Mobile devices, a user must have the support for mobile devices license AddOn."

What exactly is this???  If it's required, how do I get it? Does it reside on the phone or the Pc?

 

Posted by rabiddog
Photon

Re: Does Teamviewer screensharing work with iPhone5S

Hey did you solve this issue? I'm stuck at the same place.