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Posted by Alberto_Mota
Henagon

How to get remote access for Vsmart devices

Hi all, I need to know what requirements are needed in order to get complete remote control access for Vsmart devices. I have installed the TeamViewer and QuickSupport apps and the device is correctly paired to a PC but the remote control is not working. The Android versions that we are using are Oreo (8.1.0) & Pie (9.0). Thanks!

3 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: How to get remote access for Vsmart devices

@Alberto_Mota,

Sure, the process is described at the end of the article:


Is your device not listed? Please do let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.

You can send us an e-mail with your contact details, the name of your company, the name and number of the devices you want to remote control and your personal message to bizdev@teamviewer.com.


Cheers

Jean

French Community Moderator
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3 Replies
Posted by Moderator Moderator
Moderator

Re: How to get remote access for Vsmart devices

Hello @Alberto_Mota,

Thank you for your message.

Unfortunately, Vsmart is not part of our supported manufacturers yet.

You will find all the information you need in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices

I hope that in the future, Vsmart will be supported.

Cheers

Jean

French Community Moderator
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Posted by Alberto_Mota
Henagon

Re: How to get remote access for Vsmart devices

Thank you for your response @JeanK 

Could you please explain to me what is the process or the steps to follow to be part of the supported manufacturers?? 

Regards,

Posted by Moderator Moderator
Moderator
Solution

Re: How to get remote access for Vsmart devices

@Alberto_Mota,

Sure, the process is described at the end of the article:


Is your device not listed? Please do let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.

You can send us an e-mail with your contact details, the name of your company, the name and number of the devices you want to remote control and your personal message to bizdev@teamviewer.com.


Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.