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Posted by neo3000
Photon

QS Add-On Huawei - Support for Android 7?

After I updated my Huawei P9 Lite to Android 7, the full remote control is no longer possible ("This devices cannot controlled due to firmware limitations").

Is there anything I can do about it? Does anyone know if there is an update to the Huawei Add-On planned to support full remote control again?

Greetings,

Neo3000

 

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: QS Add-On Huawei - Support for Android 7?

Hi MTHeis,

That's true - we published a fix for the Huawei devices.

I hope you can now enjoy the QS app!

Cheers

Julia
Senior Support Engineer - 2nd level Support
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View solution in original post

21 Replies
Posted by PatriciaCQMASSO
Photon

Re: QS Add-On Huawei - Support for Android 7?

Does the TeamViewer team have an expected resolution date? How can it be that QS don't support remote control on Android7 devices?

Posted by MTheis
Henagon

Re: QS Add-On Huawei - Support for Android 7?

We are waiting, too 70+ devices
Posted by AdmentaSwedenAB
Digon

Re: QS Add-On Huawei - Support for Android 7?

Our company that are currently using Teamviewer has lost our remote capabilites as well to  80+ units of this phone type due to this update.

This needs to be amended/fixed pretty soon for our Service Desk that are using this service.

Posted by FabioGr8
Photon

Re: QS Add-On Huawei - Support for Android 7?

I encountered the same problem with 60 devices Huawei P9 Lite and the Add ON please can someone have news about the update of the Add-on?
the last AddOn's update was 06/10/2016

Thanks

Fabio

Posted by nilsolioz
Photon

Re: QS Add-On Huawei - Support for Android 7?

We had no issues with Android 6 and Huawei P9 but we introduced some new Android 7 P10 devices and it doesn't work anymore, since the app has received no update  from 2016 I fear that theses issues will never be fixed, what a shame.

The app is deployed trough our MDM solution so we did not notice this directly.

 

I hope we'll get an answer soon.

Posted by INTERSERVE
Henagon

Re: QS Add-On Huawei - Support for Android 7?

How is this possible ??   This problem is present at least since April, that's at least four months without a solution, and that includes users, like us, paying for this service !!!

Can you at least give us a schedule for a Nougat compatible version ??

Regards,

Manuel

Highlighted
Posted by MTheis
Henagon

Re: QS Add-On Huawei - Support for Android 7?

The latest update from today solved the issue on our Huawei P9 lite with Android 7. Thx Teamviewer finally!

11 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: QS Add-On Huawei - Support for Android 7?

Hi MTHeis,

That's true - we published a fix for the Huawei devices.

I hope you can now enjoy the QS app!

Cheers

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Posted by helpdeskTslux
Henagon

Re: QS Add-On Huawei - Support for Android 7?

Not working with p8 lite 2017.   ( addon huawei (b) )

Posted by helpdeskTslux
Henagon

Re: QS Add-On Huawei - Support for Android 7?

Oops , hello.

Posted by StealthyDruid
Electron

Re: QS Add-On Huawei - Support for Android 7?

Hi Julia,

I installed the Huawei add-on, but it did not fix my Huawei Nexus 6p.  =(   I noticed in the Google Play Store reviews, that someone else mentioned it didn't work for their Nexus device either.  Are there any plans to help resolve this for all Huawei devices (including the Nexus line)?

Thank you

Posted by SvenVB
Photon

Re: QS Add-On Huawei - Support for Android 7?

Same issue here with a huawei running Android 7, this gives problems to remote support our company owned and employee owned Huawei devices.

Posted by rickyswang
Henagon

Re: QS Add-On Huawei - Support for Android 7?


Hello Julia,

I have two Huawei devices, "Honor Note 8" and "HUAWEI MediaPad T3 10", both are of Android 7, and both have same problem.   Today when I "Connect" in  "computer and contacts" in "https://login.teamviewer.com.....", everything seems OK, except the remote Android device screen was not shown, see below picture. 

Check the log file in Android device,  found error message "ModuleScreen start RcMethodAddonV2 faags-w09_2.pngiled"

ags-w09_2.png

ags-w09.pngremote control not work: remote screen not shown

Any ideas? 

 

 

@Julia wrote:

Hi MTHeis,

That's true - we published a fix for the Huawei devices.

I hope you can now enjoy the QS app!

Cheers


 

Posted by southadam
Electron

Re: QS Add-On Huawei - Support for Android 7?

Where is the fix? I still cannot connect to Huawei Nova 2i. We have been using the paid version since version 11.
Posted by irene-schott
Henagon

Re: QS Add-On Huawei - Support for Android 8?

is there a fix in the making for Android 8?

I would like to remote control my Nexus p6 but it does not work

Posted by MyAnime
Digon

Re: An Issue While Open a Website!!!

Actually, I have an issue when I want to go live and share the screen with my friend and when I open my mangazuki website My Website can't open and share screen automatically ended. What's disgusting is with me. I have installed TeamViewer almost 21 times but I found the same issue on every installation. What's the problem and how can I fix it?

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: An Issue While Open a Website!!!

Hi @MyAnime

This issue is because the website has anti-screen capture script embedded.

Long story short, TeamViewer captures the screen in order for you to see it on the remote computer. The website does not want you to be able to capture the screen as you could pirate their manga.

This issue also occurs with many Bank pages and is a normal and intended effect of their website and is not a bug in TeamViewer.

Sorry for the hassle.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by 众赢联盟
Electron

Re: QS Add-On Huawei - Support for Android 7?

谢谢
Posted by MyAnime
Digon

Re: An Issue While Open a Website!!!

Actually, The Same problem is with another my website called [link removed by moderator]. Same Screen blinking and team viewer disabling error shows when i want to go live and open this site in any browser just not only in chrome. I install baidu and find same error at baidu. Now i am Depressed about tv software and now i am using zoom for online meeting. Please if you really help me to solve my problem.

Thanks in advanced and Sorry for My Bad English because I am from India and Lives in Rural Area and I am Little Weak in English.

Posted by gabrielecima
Henagon

Re: QS Add-On Huawei - Support for Android 7?

Hi Julia,

I have a Huawei MediaPad T3 10 with Android 7.

I installed TeamViewer QuickSupport 14.2.166 and QuickSupport Add-on Huawei 2 but i'm still not able to controll the remote desktop. 

I'm able to connect to remote device and administer app, Wi-fi and view CPU and memory usage or make file transfer, bat i'm not able to control desktop.

Please can you help?

Posted by MyAnime
Digon

Re: QS Add-On Huawei - Support for Android 7?



Hi Julia,

I have a .

I installed TeamViewer QuickSupport 14.2.166 and QuickSupport Add-on Huawei 2 but i'm still not able to controll the remote desktop. 

I'm able to connect to remote device and administer app, Wi-fi and view CPU and memory usage or make file transfer, bat i'm not able to control desktop.

Please can you help?


Does the TeamViewer team have an expected resolution date? How can it be that QS don't support remote control on Android7 devices?