Posted by pbrm
Photon

Quicksupport Motorola G7 Plus with Android 9

Hi all,

When downloaded on the phone a pop up appears in the Quicksupport app to go to the settings to give the app extented permissions, but nothing happens. I can't find any possible setting to give the app extended permissions. So remote control is not possible.

What could be the problem. ??

Thanks in advance

17 Replies
Posted by Jasper_Harms
Photon

Re: Quicksupport Motorola G7 Plus with Android 9

Same issue here. We switched from using the G6 to the G7 and we are no longer able to get Quicksupport working. The permissions don't seem to work the same way with Android 9.0

Posted by wweustink
Henagon

Re: Quicksupport Motorola G7 Plus with Android 9

Problem also for the Moto G7 Power.

Posted by sp_sg
Electron

Re: Quicksupport Motorola G7 Plus with Android 9

Have the same problem when upgraded to Android Pie 9.0 on moto g6.

Everything was working well before the upgrade and got used to the ease of use of teamviewer remote control to help my mother. Now I cannot use it at all after the upgrade. So anybody who is thinking of upgrading their moto phones to Android 9 and want to use TeamViewer, beware.

Waiting for a quick resolution from either moto or teamviewer teams.

 

Posted by gregghill
Digon

Re: Quicksupport Motorola G7 Plus with Android 9

My wife's Moto G6 works perfectly. I just got my Moto G7 today, adn I cannot get to whatever screen it needs to give the specified permissions. Exact same problem as you folks have!

Aaaaarrrrrrggh!

Gregg

Posted by chronolinktech
Henagon

Re: Quicksupport Motorola G7 Plus with Android 9

Hi,

I have the same problem with phones from Moto G6 to Moto G6 + and Moto G7 Power.

We can have all the informations we need, but when it's about controlling the phone, it's impossivle due to these extended permissions.

Highlighted
Posted by jchauta
Photon

Re: Quicksupport Motorola G7 Plus with Android 9

Very dissapointing... just bought two G7s for my parents and they will moving back home soon (they live hours away) and now I don't feel confident I can help them troubleshoot/configure their phones from here. I will be looking at other apps if this issue can't be resolved.

9 Replies
Posted by ThommyS
Digon

Re: Quicksupport Motorola G7 Plus with Android 9

I have the same problem!

WHY is there no reaction by the TV-Support?
4 Month and no solution?

--  Bad support

Posted by ThommyS
Digon

Re: Quicksupport Motorola G7 Plus with Android 9

In another forum i saw, that TV did create an Add.On. Motorola must sign it, than it should be ok again.

P.S.   Ignore my bad english please :-)

Posted by wweustink
Henagon

Re: Quicksupport Motorola G7 Plus with Android 9

@ThommyS 

Hi Tommy,

Can you share the link to the other Forum?

 

Posted by ThommyS
Digon

Re: Quicksupport Motorola G7 Plus with Android 9

Posted by JesmoDK
Henagon

Re: Quicksupport Motorola G7 Plus with Android 9

They are just saying, that they will work on a solution. Hopefully it will arrive soon....

Posted by ThommyS
Digon

Re: Quicksupport Motorola G7 Plus with Android 9

They say:  The Addon is Ready and must be signed by Motorola.

Posted by JesmoDK
Henagon

Re: Quicksupport Motorola G7 Plus with Android 9

So are we only waiting for Motorola now? Can we contact them and make a request to implement this?

Posted by ThommyS
Digon

Re: Quicksupport Motorola G7 Plus with Android 9

I am a customer like you.

I've no contact to TV or Lenovo.

Sorry.  

Posted by jb3730
Henagon

Re: Quicksupport Motorola G7 Plus with Android 9

Any progress on this? 

Posted by mikejp
Henagon

Samsung Galaxy S6

Trying to hlep a friend who has a new Samsung Galaxy S6. With 14 on my Windows PC and QS on her Samsung I can view her S6 screen but cannot seem to control it. What am I doing wrong?

Posted by DmitriOneAction
Photon

Re: Quicksupport Motorola G7 Plus with Android 9

Same roblem with Motorola One Action!