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Posted by Nikoas
Henagon

TeamViewer Session will be disconnected in 1 minute. Screen Sharing will continue.

Hello, 

we recently started using TeamViewer to support multiple iPads accross Canada. 

  1. iPads are running IOS 11.4.1 and 11.3.1. with Quick Support Version 13.2.110220 QS
  2. Windows 10 Computers - Using TeamViewer 13.2.14327 to connect to iPads. 

When connect to iPads for screen sharing after about a mintue we get this message. 

TeamViewer Session will be disconnected in 1 minute. Screen Sharing will continue. 

1 minute after the message a connection comment box appears. 

The iPad is brand new out of the box, it was updated to latest iOS, 11.4.1 and Quick Support app is installed. 

See attached screen shots of issue. 

TM 1 Minute Message.jpgTM Suggestion Box.jpg

2 Replies
Posted by Oz88
Electron

Re: TeamViewer Session will be disconnected in 1 minute. Screen Sharing will continue.

Is there any update on this?
Posted by TeamViewer Staff
TeamViewer Staff

Re: TeamViewer Session will be disconnected in 1 minute. Screen Sharing will continue.

Apologies for not sharing an explanation on this earlier. This is actually a limitation on the iOS platform as they do not allow apps to go in the background. When the screen is being captured and streamed to the supporter device, the TeamViewer QuickSupport app needs to be backgrounded, and iOS will end up killing it as it has a short timer on apps backgrounded. Hence we stop it. So nothing is wrong from your side, this is how the feature is supported with the current platform limitations. Hope this helps.