Posted by PeterWorks
Digon

TeamViewer for Android

Hi, new to the community - looks like an excellent resource.
I have used TV for many years and recently became aware of the above. I have installed it on my Samsung tablet and found it to work well with one exception. The native touch control will not work. No matter how I try to change this, whether in setup or onscreen using the input control, it stubbornly remains in 'mouse' mode.
I raised a ticket and the reply suggested I uninstall/reinstall it and 'ensure all customer settings are removed'. I am not sure what the customer settings are but I followed the advice. Alas no improvement.
I will, of course, respond to the ticket but I wondered (hoped ?) someone here may be able to assist.
Thank you, Peter

3 Replies
1 Accepted Solution

Accepted Solutions
Posted by PeterWorks
Digon
Solution

Re: TeamViewer for Android

This did not, in fact, need fixing. It was my misunderstanding of how the native touch control works.
For example to activate an icon the first touch gives the icon focus and the second touch activates it.
To close a window just one touch on the 'x' achieves this.

Thank you Julia in support for the time spent working this out...

3 Replies
Posted by PeterWorks
Digon

Re: TeamViewer for Android

For info the ticket number is #2788447

Posted by TeamViewer Staff
TeamViewer Staff

Re: TeamViewer for Android

Hi Peter,

I have replied to your ticket.

When we find the solution, I will post it here :)

Julia
Senior Support Engineer - 2nd level Support
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Posted by PeterWorks
Digon
Solution

Re: TeamViewer for Android

This did not, in fact, need fixing. It was my misunderstanding of how the native touch control works.
For example to activate an icon the first touch gives the icon focus and the second touch activates it.
To close a window just one touch on the 'x' achieves this.

Thank you Julia in support for the time spent working this out...