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Posted by
Henagon

Unattended access android problem

I've recently updated my samsung s6 edge to android 7.0 and now host seems to go to sleep after a period of inactivity. Unattended access was working fine before but now seems to time out.

5 Replies
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Posted by
Photon

Re: Unattended access android problem

Having the same symptoms using Host for Samsung 11.0.4766 on a Galaxy S7 Active, Android 7.0.

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Posted by
Digon

Re: Unattended access android problem

Same problem here. TeamViewer shows Android devices in standby when the screen timeouts and locks so you cannot connect and remote control. Tried different smartphone brands and Host for Samsung as well as TeamViewer Host on Android version 7. It does not show online again until the device is unlocked and you switch to the host app to get to display "Ready to connect".

This did not happen with previous Android versions so you could remote control and unlock. Can someone please investigate fix this bad bug/malfunction?

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Posted by
Digon

Re: Unattended access android problem

I think I solved this issue.
 
1. In the app hit the 3 dots and select advanced.
2. Then tap "Eco mode" and turn it off.
 
That seems to have fixed this issue here. It's been about 45 minutes and counting and unattended access is still available.
 
Ben
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Posted by
Henagon

Re: Unattended access android problem

can someone help me to locate the instructions how to set up unattended access to android phone? 

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Posted by
Henagon

Re: Unattended access android problem

The suggested Eco-mode fix does not work for me.

I also tried adding the TV Host to the apps excluded from sleeping. Samsung Galaxy Tab A.

No effect.

I was surprised to discover that QuickSupport and TV Host have different PartnerIDs. I assume when I remote connect I should use the Host ID. Is that correct?

Yesterday I was eventually able to connect after trying for most of the day by making a Sky call to the remote tablet.  A message suddenly appeared to say the Samsung was online. Even though the call was unanswered it seemed to wake up the host?

I have not used this feature for about 12 months. It used to be reasonably reliable. I assume an update has regressed capability.

Can someone from TV please respond. I cannot complain. I am very grateful for the free licence. It helps me care for my elderly mother.