Posted by younso
Digon

iOS teamviewer not connecting

I have version 10.0.93450 on my work Win 10 computer and can access my account and my home computer from my group of computers. But when I do the same on my iOS with TW version 14.3.2 the group of computers is there but I get an error when trying to connect to my home computer (connection could not be established. Unknown reason").

One thing that I have noticed is that the group on my phone (Mina datorer) has a small cloud symbol next to it. What is this?tw.png

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Posted by Moderator Moderator
Moderator
Solution

Re: iOS teamviewer not connecting

@younso,

Then, I suggest you to update it to the latest version of TeamViewer and check if it works better.

Cheers

Jean

French Community Moderator
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Posted by Moderator Moderator
Moderator

Re: iOS teamviewer not connecting

Hello @younso,

Thank you for your message.

The empty cloud means, that this particular group has been created by another user and has been shared with you.

You will find all the information you need in our Knowledge Base article here: Sharing groups

For your connection problem, please try to restart the TeamViewer service on your home computer.

-Execute Run, type services.msc and press OK

-Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

Jean Kinzler

French Community Moderator
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Posted by younso
Digon

Re: iOS teamviewer not connecting

thanks for the suggestions. Unfortunately nothing worked. I have restarted Teamviewer like you suggested, restarted my PC. I can still connect to my home PC from my Win10 PC but not from my iphone.

Posted by Moderator Moderator
Moderator

Re: iOS teamviewer not connecting

Hello @younso,

Thank you for your message.



You have said earlier that you are running TeamViewer 10 on your Windows 10 computer. The issue might be caused by a compatibility issue, as Windows 10 does not work with older versions.

Could you please update your computer to the latest TeamViewer version and try again?

You will find all the information you need in our Knowledge Base article here: Which operating systems are supported?

Cheers

Jean

French Community Moderator
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Posted by younso
Digon

Re: iOS teamviewer not connecting

you misundertood. The connection from my Win10 machine at work to my home PC (win7) works. It is the connection from my iphone to my home PC that does not work.

Posted by Moderator Moderator
Moderator

Re: iOS teamviewer not connecting

@younso,

and which TeamViewer version do you have on your home PC?

Cheers

Jean

French Community Moderator
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Posted by younso
Digon

Re: iOS teamviewer not connecting

10.0.93450

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: iOS teamviewer not connecting

@younso,

Then, I suggest you to update it to the latest version of TeamViewer and check if it works better.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
2 Replies
Posted by younso
Digon

Re: iOS teamviewer not connecting

as I wrote the version I guessed that might be where the problem is. Unfortunately I am also guessing that if I update the version on the Win7 PC I will also need to update the version on my Win10 PC and I cannot do that. My company blocks users from updating and installing prograns on the work PC. So I will proably leave it as it is more important to be able to access the PC at home from work than from my iphone.

But thanks for you time and effort :).

Posted by Moderator Moderator
Moderator

Re: iOS teamviewer not connecting

@younso,

I understand... Tricky situation. :-)

You are welcome.

Hope to see you soon on the Community again!

Cheers

Jean

French Community Moderator
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