lost recovery code and wiped phone

[Devozefreddy]

nobody?

[ricflairandrew]

Can someone help me, from what ive read you need to delete the original account?

Thanks

[ricflairandrew]

so no support?

[jimw81]

Hello,
I had to wipe my iPhone and it had the two step authentication and recovery on the phone and I lost it. I looked in my iCloud and it’s not there.

Is there a way to unlock the two step so I can micromanage my computers?

I already created a new account but I have to access my old account

[sciue1200]

Hello, after factory resetting phone, i lost my 2-factor authenticator code generator, i also do not have access to a back up code. 

I dont want to remove my team viewer account, I just want to remove the 2FA in my actual account: [the personal information has been removed by a moderator], is it possible?

Please let me know if any other information is required.

Thank you.

[Dawill40]

I would like to have these two emails deleted [the personal information has been deleted],I no longer have the authenticator app but some of my apps are asking for the code numbers,I redownloaded the app but those numbers generated doesn't seem to work

[jimw81]

I posted three messages about not being able to access my old account because it wont accept my recovery code from 2 Step Authemcation and wont accept the recovery code i put in correctly. I need to access my old account so i can manage the computers i use for freelance work. This is disgraceful customer service on the part of Teamviewer.

[jimw81]

Hello,

I am not being able to access my old account because it wont accept my recovery code from 2 Step Authemcation and wont accept the recovery code i put in correctly. I need to access my old account so i can manage the computers i use for freelance work.

[Natascha]

Dear @jimw81,

Thank you for your post. 

Can you please provide the affected email address in a personal message to one of the moderators?

Best,
Natascha

[conqueror5]

Hello, 

I've lost my recovery code on two factor, and my phone was wiped, please help to recover. This is not my account I am talking about since I cannot login to the community using my account. My account is [the personal information has been removed by a modrator]

Thanks

[jimw81]

i sent the infomation regarding the old email account infomation to several mods and havent received any responses yet.

[Natascha]

Hi guys,

Thank you for your posts. 

Can you please provide the affected email addresses within a personal message to a moderator?

Thanky in advance and all the best, 
Natascha

[alklam]

My account suddenly has issues with 2FA, and cant add 2FA to a new account i made. Is there somethign wrong with Google Authenticator? 

[sito90]

Hello, I have a problem with my account. I activated the verification in two steps and I have lost the code of 16 letters that they give when activating it and I have lost the phone where I had the application that generated the codes.
How can I recover the account?

[Closed account]

I have the same problem right now, can you help me? I can't pm you because I can't log in

[Bomcool96]

ow my god! Thank you! I’ve been locked out of my teamviewer account for a year! And thanks to you I fount that my account was with a Authenticator app on my phone and I’ve got it back :D

[sito90]

Hello, I have a problem with my account. I activated the verification in two steps and I have lost the code of 16 letters that they give when activating it and I have lost the phone where I had the application that generated the codes.
How can I recover the account?

[JLY]

Same -- My Teamviewer Account is locked. I have no acess to the recovery key or 2fa. Can you assist me to delete my Teamviewer Account?

[Natascha]

Hi guys,

Thank you for your posts. 

Can you please provide the affected email addresses within a personal message to a moderator?

Thanks in advance and all the best, 
Natascha

[JLY]

PM sent. Thanks!

[BbuBbu]

I lost my OTP and recover key, so I can't access my account.

When 2018.11 ~ 12, I changed my phone device and executed factory reset.

After that, I can`t my teamviewer account because the account was binded with OTP.
(and I have not recoverey key.. Sorry.)

Would you delete my account?
[email removed by moderator]
So, what should I do?

[jimmix93_2]

Hi, I usually never lose my codes, but this time it's happened. 

On my account I had the 2FA enabled with Google Auth. After a repair of my phone I'm not being able to get the codes again, and on the recovery phase I cannot put the recovery key simply because for some reason I lost it.

Is there a way to reset the account and/or delete it? I still have the password and the codes for every single device I connected to it.

The accoun was created with this email: [email removed], this is just a second account that I had to do to receive support.

Thank you,

Jimmy

[WayfarerCHL]

Hello,

I can't access my account since I lost my password and my two-factor code. I would like to know if there is a way to delete my account in order to set a new one with my email.

Thanks!

[ministerdan]

I have lost my app on my phone and i need a reset on my 2 factor please

[Gabbasov2]

Hey, i have same problem.
Affected email is [email removed]
Help, please)

[mschantzer]

Hello,

I got a new phone, and didn't back up my reovery key. Can a mod help me delete my free account, so I can create a new one. It's under a different account than the one I'm using here to post this message. Thank you.

[bdhbna]

Hello!

I'm having the same issue.  I don't have access to the recovery code.  How can I reset?

Thanks!

[mschantzer]

Can anyone help me please?

[Aardvark]

Basically the situation is this.  A user recently replaced their phone and we are now unable to access their two factor authentication.  Unfortunately the access key wasn't written down during account creation and the QR code wasn't printed.  I am able to access the profile (by opening the management console) on the web but it is now asking for a security key that it doesn't look like we have access to either.   Basically we are looking to get the QR code or a reset of the security key so we can use google authenticator again.

If anyone knows how to achieve this please let us know!

[kmlreverser]

Hello, I've formatted my phone without removing the 2FA. I don't have neither the recovery  code, so I cannot restore the 2FA.

Can you help me?

Thank you.

[diastabi]

i add token teamview and use goggle auth...  all time i try login in teamview and show error

The security code you entered was invalid. Please login again.

i need try 6...10..15 times for work..

and now i try remove this token in DISABLE but EVER show 
The security code you entered was invalid. 

i need remove this **bleep** the my account.. is bugged...

please help me

[diastabi]

ever is this

Deactivate two factor authentication

and show

The security code you entered did not work. Double check the security code and try again

[chirhonix]

Hi,

could you or any moderator delete my account [the personal information has been removed as per the community giudeline]?

I've lost my recovery code and need to generate a new account. Please contact me at above email address.

Regards

Klaus-Peter Kirlicks

[Tinus75]

I have the same problem, how do I delete my account, after losing my 2FA authenticator?

I also cannot login to the forum because of this. 

Please help me,

Martijn

[jond3rd]

Hi,

I need help as well in recovering/deleting my teamviewer account as I lost my recovery code.

Please let me know who I need to message as I try a couple of moderators but I keep on getting "One or more of these members do not have private messages enabled"

Regards,

Gabriel

[dan100]

Recently, I got a new phone and transferred my google authenticator to it. For some reason, the authenticator codes are no longer working. I can't sign into my account to administor anything. Please help.

[dan100]

I had to create this temporary account just to post this :(

[Loganx1121]

Hello,

I had to wipe my phone recently to troubleshoot an issue.  I do have my recovery code which worked the last time I got a new phone, but when attempting to deactive the 2FA it says the recovery code is invalid.

[tinnus75]

I have 2 accounts on different email adresses, 1 I cannot reach anymore because I lost my 2 factor authorisation and 1 cannot add any trusted sites because I don't receive the emails.

I would like to remove both these accounts and start allover again. Please contact me .

[AlenaC]

Hi @tinnus75

thank you for your post.

To process the request of having an account deleted if 2fa is no longer accessible, please send a Private Message to myself or any other Moderator and provide the email account that you wish to have deleted.

This will ensure that all requests are received and processed in a timely manner.

Thanks for the cooperation.

Have a nice week. Best regards,

Alena

[Daikin]

I lost my phone, so I want to delete my account.
[The personal information has been removed as per the community guideline]
Thank you very much, I am waiting for your mail.

[dan100]

Any mod?

[Natascha]

Hi @dan100 

Thank you for your post.

Can you please send the affected email address to a moderator in a private message?

We are then able to help you in this case. 

Thank you in advance and all the best,
Natascha

[Closed account]

Hi Teamviewer,

My phone dropped into the water and is dead now. Unable to turn on even after submerge inside Silica Gel to absorb moisture for 3 days. Plugging the power in, still couldn't work. The phone is a 2F authenticator and I also saved all recovery code inside the notes app. Now i am stuck, unable to log in to teamviewer.

Any moderator can assist in disabling the 2FA or deleting my old account: [the personal information has been removed as per the community guideline]

Your assistance is deeply appreciated. Thank you! 

[cescobar]

Deleted my authentication app and lost my recovery code. Now I can't access my account 

[mattkeep]

I need some assisting deleting my Teamviewer account. I no longer have the phone which has my Google Authenticator/2FA on.

I have contacted Community Managers twice but they never follow up.

My previous tickets are:

Good afternoon,

I have sent in 2 tickets and not recieved an support.
Please can you assist me in deleting my Teamviewer account.

Thanks
Matt 

[JoshP]

Hello @mattkeep,

Thank you for your post.

EDIT: My colleagues have indicated your request was received and processed. Could you please confirm?

Thanks in advance!

[mattkeep]

Natascha has replied and assisted.

Thanks for helping out.

[MRW2]

Hi @JoshP I have the same problem, could I get assistance with deleting my account as well?

[JoshP]

Hello @MRW2 

Thanks for your post.

Please PM me the email address in question. 

Thanks in advance!