Posted by TwanAriens
Electron

Lost recovery code and crashed phone

I am messaging you from a new created account since I lost my security code (due to a crashed phone). I also lost my recovery key which causes that I can't login on my original account (email removed per Community Guidelines).

Could you tell me what to do so I can recover my account?

With kind regards,

Twan Ariens

Posted by LiamK
Henagon

Two Factor Authentication

Hi,

My phone screen broke so I cannot access my authenticator and I do not have a recovery code. I would like to access my TV account on my new phone. I still am still logged in to my account on my computer. Can you please help me access my account on my new phone?

Thanks,

Liam

Posted by dickey-mallory
Henagon

Re: lost recovery code and wiped phone

my phone died and I lost the recovery key for account. I dont care about the pcs attached to that account. I would just like to use the email again for my personal account. Can you help reset? I can reply from that address if you need proof I have access to that email address.