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Posted by mbrennand
Photon

AD connector tool - This e-mail address is already in use

After running the AD connector tool, I get this:

@{error=internal_error; error_description=This e-mail address is already in use; error_code=3}

But the user does not exist!

2 Replies
2 Replies
Posted by AleksanderX
Photon

Re: AD connector tool - This e-mail address is already in use

Same problem.

Anyone can help?

Posted by Moderator Moderator
Moderator

Re: AD connector tool - This e-mail address is already in use

Dear @AleksanderX @mbrennand,

Thank you for your post. 

If this message occurs, the user already set up a TeamViewer account by him/herself. 
Maybe you ask the concerned user if he or she may sign in via the joincompany link:
login.teamviewer.com/cmd/joincompany

Hope this couls help. If there are any further questions, please let us know :) 

Best,
Natascha