Admin user name, pw and domain when upd host from ver 7 to 13

flunte70
flunte70 Posts: 2
edited May 2023 in General questions

When I update TeamViewer on the remote computer (Host version) from ver. 7 to 13 - I am asked to enter admin user name, pw and domain.

I can only enter user name and pw - as their are no field for domain.

When I enter the user name and pw I can think of - it comes up with an error saying view logfile.

I don't now where to find the log file and I don't know which user name and pw I am asked to enter - as I cannot think of other than the one I am entering?

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Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @flunte70

    Did you try:

    domain\username

    and so the password for this user?

    Thanks, Esther

    Former Community Manager