Already have license and prompted to buy license whenever I use TeamViewer

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ChrisPSD
ChrisPSD Posts: 1
edited May 2023 in General questions

Every time I use TeamViewer, it asks me if I want to buy a subscription.  We recently purchased an annual license.  How does TeamViewer still not recognize my computer?  I've used it over a dozen times for several months since buying the license...

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  • Scotty
    Scotty Posts: 493 Staff member 🤠
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    Hi @ChrisPSD

    Thanks for posting.

    You need to make sure you are signed into the application with your licensed account.
    If you are signed out, your license will not apply.Sign In - New interface.PNG


    I hope this solves this for you.

    -Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
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