Audio/Sound problems

Sandra23
Sandra23 Posts: 1
edited May 2023 in General questions

Hello,

I've a problem with the audio sound when I start or receive a Video Call with my cooworkers. I'm using Windosw 7 and the remote computer is using Windows 7, 8 or 10.

The teamviewer works great, but sometimes when I start or receive a Video Call, the audio doesn't work, what we do is close the Video Call and my coworker starts the call or I start the Call again until the sound is back.   

I've looked at setting audio sound but everything is fine.

What should I do? It's annoying closing and starting the video until the sound works.

Regards,