Automatic update from version 7 to 9 - license doesn't work !

pawsu
pawsu Posts: 3
edited May 2023 in General questions

Our TeamViewer 7 started automatically update to version 9.However version 9 doesn't work with our license.

Please let me now how can we solve abovementioned issue.  

I appreciate your quick response.

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Comments

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @pawsu,

    Thank you for your post.

    A ticket has been generated on your behalf and forwarded to TeamViewer Support Team. You case will be taken care and one of the support representative will get in touch with you shortly.

    We are sorry for any inconvenience caused and thank you for your understanding and patience.

    Regards

    Ying_Q 

    Community Moderator/中文社区管理员
  • pawsu
    pawsu Posts: 3

    Thanks for information. Could you please tell me how where I can monitor ticket status ?

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @pawsu,

    Thank you for the reply.

    Any update and reply on the ticket will be sent to your email inbox and you are able to reply the ticket with your email.

    Alternatively, you may check for the status on TeamViewer Support Portal. Please noted to use the the licensed account to login to Support Portal.

    Regards

    Ying_Q

    Community Moderator/中文社区管理员
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