Black screen

MajidCHADAD · June 2018

Hello All,

I have Teamviewer 13 licensed.

When accessing my remote server WIndows 2012 server R2, I get a black screen, but in case somebody is accessing the server in parallel with Remote Desktop i can see the session OK.

If the remote desktop session is closed, the teamviewer session shows black screen again.

Can you please advise?

supportyc · July 2018

I have the same.

Esther · July 2018

HI there,

Thank you for your post and welcome to our community.

Please check out this reply from @WXFX:

https://community.teamviewer.com/t5/TeamViewer-General/Screen-cannot-be-captured-fast-user-switching-disconnected/m-p/32179/highlight/true#M16596

More information can be found here: TeamViewer on Windows Server.

I hope that helps you.

All the best, Esther

supportyc · July 2018

Dear support,

Thank you but this is not my problem. Other clients can connect just fine, mine just wont.

Reinstalled Teamviewer (with removal of all settings checked) now 2 times the last two weeks (today again).

And still having this problem, we have corporate license with 4 payed channels.

Please advise!

Best regards,

Christian

Esther · July 2018

Hi @supportyc

Thanks for your reply.

If it is just you who sees the black screen while it works for your colleagues, we might need to dive a bit deeper into the topic.

For this I would like to suggest you to submit a ticket incl. a support collector to our support team so that they can have a look at this case.

Sorry that I could not help you with that directly in our community.

All the best, Esther

Black screen

Comments

Categories

This Week's Leaders