Can't create support ticket

thomasholde
thomasholde Posts: 2 ✭✭
edited May 2023 in General questions

I can't create a support ticket since I can't login to the support system. There is no link to create a new user and the login I use for the Management Console doesn't work.

Can you assist?

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  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @thomasholde 

    Did you try to login with the same email address you are using for the Community?

    I am asking because this email address should work.

    Thanks and best,

    Esther

    Former Community Manager

  • thomasholde
    thomasholde Posts: 2 ✭✭

    Yes. I get "The email and password you entered does not match". When I use the lost password link I never receive an e-mail and is just redirected to https://support.teamviewer.com/login/normal.

    Doesn't make it easier either that I see 2 different login screens. If I try to login at the URL above I'm just redirected to https://support.teamviewer.com/en/support/login

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi again Thomas 

    Ok - I will reach out to you via private message to not discuss login data publicly.

    Thanks, Esther

    Former Community Manager

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