Posted by bfletcher6147
Henagon

Can't get remote access to computer using VPN.

So I just set up Team Viewer mainly for accessing my desktop  PC's files remotely.  I'm going on a trip and would like to access files if I need to.   I setup everything correctly (So it seems) and I connected to the VPN from my Win10 laptop.  The VPN connected and I clicked "Share files via Explorer".  After some seconds, an Explorer window opened and I could see my desktop PC in the list of computers. I could go through the folders with no problem.  I disconnected and I have not been able to access the computer since.  Now when I click "Share files via Explorer" the Explorer window takes me directly to the My Documents folder on the laptop (The computer Im using, not the one Im connected to). VPN connects with no problem. Remote desktop and wake on lan works perfectly.  Ive tried changing sharing features on Win10. I even turned off the firewall to see if that helps. I had a network drive setup on the laptop for the drive on the desktop and deleted that thinking there maybe some sort of conflict. Nothing. Hopefully someone has a solution.

Hardware:

Surface Book 2 Win 10 (64-bit)

Custom built PC Win 10 (64-bit)

6 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Can't get remote access to computer using VPN.

Dear @bfletcher6147

thank you for your inquiry.

On your local Pc please go to "Network and Sharing center", then go to "Change adapted settings", right-click on the TeamViewer VPN adapter and select Properties.

In the first tab de-select "Internet Protocol Version 6 (TCP/IPv6)" and then click on OK.

Once done that try again the VPN, tell me if it's working fine, thanks.

Giovanni

Giovanni
Enterprise Solutions Engineer

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Posted by bfletcher6147
Henagon

Re: Can't get remote access to computer using VPN.

Thank you for responding. That option was already deselected. Still nothing.

Posted by TeamViewer Staff
TeamViewer Staff

Re: Can't get remote access to computer using VPN.

Hi @bfletcher6147

did you already try to perform a full uninstall and reinstall of TeamViewer on the remote PC?

After that reinstall the VPN drivers on the remote machine, disable IPv6 on the TeamViewer VPN on your local machine as explained and try again.

Let me know,

Giovanni.

Giovanni
Enterprise Solutions Engineer

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You can also say thanks by clicking on the "Thumbs Up" button! (Kudo)
Highlighted
Posted by NiallOK
Photon

Re: Can't get remote access to computer using VPN.

Just to add... I had the same issue and removing the IPv6 protocol from the VPN adapter did the job! Thanks
2 Replies
Posted by dzeleznik
Henagon

Re: Can't get remote access to computer using VPN.

FWIW, none of those suggestions worked for me. The base problem is that the TV VPN shows up as an unidentified network and Windows 10 classifies unidentified networks as public. On my systems, sharing is disabled for public networks and there is no way via the Windows gui to reclassify an unidentified network as private. The only solution for me has been to use PowerShell to manually reclassify the TV VPN every time I connect. PIA, but it works. My previous post on this with no responses to date https://community.teamviewer.com/t5/TeamViewer-13/Changing-TeamViewer-13-VPN-on-Windows-10-to-a-priv...

Posted by mikeshick
Henagon

Re: Can't get remote access to computer using VPN.

I've got the same problem.  Windows 10 source to Windows 7 target doesn't work for me.  Windows 7 source to windows 10 target (same two machines) works fine.  Can you please advise why?

Same versions of TV on both.