Can't remote control server, I see only blue arrow

Richard
Richard Posts: 2 ✭✭
edited May 2023 in General questions

Hi,

When connecting to a server which has Teamviewer quicksupport running, I can see the screen, but I cannot do anything. Everywhere I click I see a large blue arrow with my username.

I do have this problem on some remote servers, but on most servers it works fine. What can I do to solve this?

Richard

 

Comments

  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Dear Richard,

    Thank you so much for your post. Our Support Team will handle your request promptly.

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • Richard
    Richard Posts: 2 ✭✭

    The problem was solved by restarting Teamviewer on my side. Do not know if this solution works everytime. I will keep it in mind.

  • We2cando1
    We2cando1 Posts: 1

     Good morning this is Walter Bellamy ready to get back.

  • Restarting TeamViewer on the control end worked.

  • Patty_1
    Patty_1 Posts: 1

    Re-starting TeamViewer on the control end has NOT worked for me ....very frustrating....any solutions out there?

    Pat