Posted by neilbartlett
Digon

Cannot connect to remote computers

Hi,

I have just moved to a new computer, and my connections don't work. The old computer still connects, but there are some strange things about the new one.
  • I can see the connections and even send them messages. The "remote control" and "presentation" options are not there, though.
  • In Extras > Options, nearly all the options are greyed out.
  • When I check the license it says "PaidLicense" instead of "Corporate".
Both versions are 14.5.5819, the version on the remote computer is fine, as I can still connect from my old device.
 
Any ideas?
Thanks,
 
Neil

4 Replies
1 Accepted Solution

Accepted Solutions
Posted by Sergiu01
Digon
Solution

Re: Cannot connect to remote computers

Hi,

When you install teamview, make sure u check that box with  personal and comercial.

Try to  log in with account you have that  license  and see what it say after. 

 

View solution in original post

4 Replies
Posted by Sergiu01
Digon

Re: Cannot connect to remote computers

Hi,

Did you download from Microsoft Store ?

What i will recommend is unistalling and   download from here : https://www.teamviewer.com/en/products/teamviewer/

 

Posted by neilbartlett
Digon

Re: Cannot connect to remote computers

Hi,

Thanks for the quick reply. I did download it from the main TeamViewer site.

I reinstalled it, just to be sure, and it didn't help.

Thanks,

 

Neil

Posted by Sergiu01
Digon
Solution

Re: Cannot connect to remote computers

Hi,

When you install teamview, make sure u check that box with  personal and comercial.

Try to  log in with account you have that  license  and see what it say after. 

 

View solution in original post

Posted by neilbartlett
Digon

Re: Cannot connect to remote computers

Thanks.

I installed it again, made sure that was selected, and it worked. I feel that I would have done that the first time, but it definitely worked this time.

Cheers,

 

Neil